Why did my medical expenses not make any difference to my refund?

[Essellcee]

I just finished using TurboTax for the fourth year in a row but after meticulously entering all of my medical expenses, my refund remained the same as the previous years. Why did it make no difference.

[TurboTaxGinette]

The medical expense tax credit is a non-refundable tax credit that you can use to reduce the tax that you paid or may have to pay. If your total medical expenses are less than 3% of your net income, they can’t be applied as credits. Please see the example in our TurboTax FAQ How does my income affect how much I can deduct for medical expenses?

Thank you for choosing TurboTax.

[Essellcee]

Really? I waited almost a week for a response and I get a form response, on a Friday, so now there won't be another one until next week. Without getting too specific, my income is less than 15,000 annually and my dental and medical expenses were over $4,000 and yes I have all my receipts. My return said $3700 of that was allowed to be claimed. Yet, when the return was submitted it completely ignored all of that and I got the same $75 refund as previous years. I put in for a refund for the fee I paid Turbo Tax since they absolutely did not fulfill their guaranteed best refund policy. Naturally that has been ignored too. I can only hope now that Revenue Canada catches your mistake but I still want a refund on your fee and I will never trust Turbo Tax again.

[kolinkachina]

I have the exact same question this year.  What was the outcome?

[kolinkachina]

I have the exact same question this year.  What was the outcome?

[TurboTaxSusan]

@kolinkachina The medical expense tax credit is a non-refundable tax credit that you can use to reduce the tax that you paid or may have to pay. If your total medical expenses are less than 3% of your net income, they can’t be applied as credits.