How are we support to report bug?

Is it just me or it doesn't seem to be ANY process to report a bug on TurboTax software?

There's no contact info at all on the web site, not chat, not email.

The support section directly send you to ask question to the community?

For a software that must be selling thousands of copies year over years, that is pretty lame.

How is the "community" can be of help with software bugs?

Answer

As moderators here with TurboTax Community, we can assist in ANY situation. Either through direct help or ensure the concerns/questions are directed to the proper team. 

Everyone here is committed to ensuring that we provide you with an effective and efficient service, but we can't catch everything; so we appreciate any inquiry concerns or bug reports brought to our attention.

We have taken note of your previous post and it has been escalated to the proper team; thank you again for letting us know and we will keep you posted on any progress the team is making in resolving this issue.  

Furthermore, If you wish to contact our team, please view the link below for assistance:

I want to talk to someone. How do I phone you?

To talk to a TurboTax specialist, fill out the Contact Us formhttps://support.turbotax.intuit.ca/contact ).

After you complete the form and go through the steps, the phone number to speak to a TurboTax agent appears on the page. You can also see the approximate wait time.

Standard hours of operation

Year round, Monday through Friday, from 9:00 AM to 6:00 PM, Eastern Time (both English and French)

Extended hours of operation

Only from February 18 to April 30, 7 days a week:

  • English: Monday through Sunday, 9:00 AM to 11:59 PM, Eastern Time
  • French: Monday through Sunday, 9:00 AM to 9:00 PM, Eastern Time

 

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