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Costco activation code
I cannot activate my license. The key provided on my card is not recognized
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No way to contact the help desk. The call option is turned off. Their customer support is pathetic. They keep deflecting to online help. I had to purchase my license twice.
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Troubleshooting
Use the online help to request a refund for buying the license twice
- Sign in to TurboTax Online if you're not already signed in.
- Select the Help icon in the upper-right corner to open the TurboTax Assistant.
- Enter your problem and a specialist will respond by chat.
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poor service from turbo tax . Be prepare to spend lot of time waiting for answer . Costco no. simply doesn't work, cannot be activated . returning mine at Costco, wasted time.....
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Troubleshooting
@brunomor First, please make sure that you have purchased the right product. The codes for TurboTax Online will not work with TurboTax CD/Download & vice-versa.
Second, if you bought TurboTax at a retailer (Costco, Walmart, Staples, etc…), please make sure that you are using the code that came in the package. It may be on a slip of paper or on a scratch-off card. It is not on the outside of the box or on your receipt.
If you have bought TurboTax Online, please go to turbotax.ca/activate to use your code before you start your returns. You can see this TurboTax FAQ for step-by-step instructions: In TurboTax Online, how do I use a prepayment code? Please note that you can only use the code once in one account. Using the code again will give an error message.
If you have bought TurboTax CD/Download, you will be asked for the licence code when you install the software. Please see this TurboTax FAQ for more information on the licence code: Where is my TurboTax licence code? You can download the current version of TurboTax CD/download edition here: Choose the 2022 TurboTax edition you need (for Windows). You can download older versions of TurboTax CD/download edition here: Where can I download the CD/download edition of TurboTax?
If you are still not able to resolve your code issue, please contact our phone support team at 1-888-829-8608.
Please use the form on this FAQ if you need to request a refund: https://turbotax.community.intuit.ca/community/after-you-file-questions/help/how-do-i-get-a-refund-f...
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Troubleshooting
I have read your reply thank you for that. And I also have followed to the best of my knowledge the instruction that you have left and it still doesn’t work. I have the card with the activation number on the card that was inside the box which I bought at Costco and I did try to activate it the way you say, but it simply does not work, and cannot activate it. Also, it is the only one tried that I had with it.
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Troubleshooting
@brunomor Then you may need a new code, which you can get from our phone support team at 1-888-829-8608.
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I have followed all the directions, went to google download, went to incognito, checked rechecked activation code and it is still not recognized
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Troubleshooting
When I call the telephone number I just get a recording, tried pressing 0 for operator nothing works and the info was useless that was mailed to me. Purchased online edition from costco