Please follow the directions in our TurboTax FAQ below.

In the online edition of TurboTax, how do I use a prepayment code?

Thank you for using TurboTax.

seems like my activation code isn't working

Did you purchase the Online software or the CD/Download (desktop) software?

Please see the TurboTax FAQs below for guidance:

In the online edition of TurboTax, how do I use a prepayment code?

Understanding your TurboTax product licence code

Thank you for using TurboTax.

i got standard turbo tax at store

i bought turbo tax 2022 .ca it has a cd and is also downloadable i want to down load i have the activation key

(Product Code Deleted)

First, please make sure that you have purchased the right product. The codes for TurboTax Online will not work with TurboTax CD/Download & vice-versa.

Second, if you bought TurboTax at a retailer (Costco, Walmart, Staples, etc…), please make sure that you are using the code that came in the package. It may be on a slip of paper or on a scratch-off card. It is not on the outside of the box or on your receipt.

If you have bought TurboTax Online, please go to turbotax.ca/activate to use your code before you start your returns. You can see this TurboTax FAQ for step-by-step instructions: In TurboTax Online, how do I use a prepayment code? Please note that you can only use the code once in one account. Using the code again will give an error message.

If you have bought TurboTax CD/Download, you will be asked for the licence code when you install the software. Please see this TurboTax FAQ for more information on the licence code: Where is my TurboTax licence code? You can download the current version of TurboTax CD/download edition here:  Choose the 2022 TurboTax edition you need (for Windows). You can download older versions of TurboTax CD/download edition here: Where can I download the CD/download edition of TurboTax?

If you are still not able to resolve your code issue, please contact our phone support team at 1-888-829-8608.

I purchased turbotax deluxe from Wal Mart Feb. 1/23 and the activation code does not work. The code is xxxx xxxx xxxx xxxx. Please help me with this

@Tonto123 If you are still not able to resolve this issue, please contact our phone support team at 1-888-829-8608.

activation code does not work