@Lincoln3 

Please contact our phone support team as they will be able to assist you further.

I purchased the Deluxe online version from Costco and the activation code does not work. I have tried it several times and taken the advise previously posted. ie using the links provided. 

@aliyataryn 

Please contact our phone support team as they will be able to assist you further.

I finished my return and entered my activation code and I thought that it went through. Went on to my wife's return and it asked for the code again and it said it was invalid. I can't figure out how to proceed, I'm not sure it worked for mine now either?

My code for the Online Deluxe version I bought at Costco does not work either. I am putting it in at the payment time because the activation page I went to at the start did not give me the option to put it in then. The error message is "Something's not right. Try re-entering your code." I did try several times and it doesn't work. I saw the advice to call a Turbo Tax specialist at [phone number removed]. I called and got an AI who offered to send me a helpful link. It goes to a page with advice on installing previous year's versions, and to call the helpful number. This is horrible customer service. I have used Turbo Tax for many years now, but next year I will try to find a different product. I liked the CD but I HATE the online version and this only makes it worse. TT has just lost a customer.

@Campbellb To activate your TurboTax Online version, please visit this link. Select that "I have an account," log into your account, and proceed to the second step by adding your 16-digit activation code to review and activate the TurboTax Online product. 

Thank you for choosing TurboTax. 

Hi, 

I purchased my TurboTax  deluxe online edition from Costco and the activation code is also not working.  The error message given is "Something's not right, try re-entering the code." , which doesn't solve anything.   Very disappointing!   I'm expecting a purchase refund if the work around to enter it in the coupon field does not work. 

JC

@jc179 First, please make sure that you have purchased the right product. The codes for TurboTax Online will not work with TurboTax Desktop & vice-versa.

Second, if you bought TurboTax at a retailer (Costco, Walmart, Staples, etc…), please make sure that you are using the code that came in the package. It may be on a slip of paper or on a scratch-off card. It is not on the outside of the box or on your receipt.

If you have bought TurboTax Online, please go to turbotax.ca/activate to use your code before you start your returns. You can see this TurboTax FAQ for step-by-step instructions: In TurboTax Online, how do I use a prepayment code? Please note that you can only use the code once in one account. Using the code again will give an error message.

If you have bought TurboTax Desktop, you will be asked for the licence code when you install the software. Please see this TurboTax FAQ for more information on the licence code: Where is my TurboTax licence code? You can download the current version of TurboTax Desktop edition here: Choose the current TurboTax Desktop edition you need (for Windows). You can download older versions of TurboTax Desktop edition here: Where can I download the Desktop edition of TurboTax?

If you are still not able to resolve your code issue, please contact our phone support team phone support team for more assistance.