We understand the inconvenience this situation may cause. 

However, please note that there is a limit of 3 installations. 

As stated in our SOFTWARE END USER LICENCE AGREEMENT, if you have purchased a TurboTax licence the following applies:

You may: (i) install and use the Software on up to three (3) computers; (ii) make one backup copy of the Software solely for archival or replacement purposes, which copy shall also be subject to this Licence Agreement; and (iii) print and/or NETFILE up to the number of returns included with the Software. Your valid licence code is required for all of the above. You understand and agree that any re-installations of the Software on the same computer (for example in the case of a hard-drive crash or replacement of your computer) will count as installations for the purposes of the three-computer limit above.

The CRA imposes a strict limit of 20 tax returns per computer or user account for NETFILE-certified software. This limit includes returns filed electronically and those that are printed. It generally applies to consumer versions, such as TurboTax.

Thank you for choosing TurboTax.

The answer is confusing. I purchased the software and install the version on my computers. I started using TurboTax in the mid 1990s. None-the-less, all I want to be able to do is open my files going back to 2016. Each program was purchased, etc. 

1- I certainly didn't do 20 returns --- ever in a single year. 

2- The transfer is from MY old computer to MY new computer -- simple, straight-forward. Nothing complicated about it -- other the Intuit processes. And, certainly no violation of CRA rules. 

3- Basically what you've said is, "yes, you paid for the program but when you try to change it to another computer you have to purchase again." 

Lastly how do I access "new" programs or get new activation codes from 2016-2023 (I repurchased 2025 and 2024). I frankly feel ripped off and I really shouldn't have to pay another $700 plus tax to be able to open my prior returns.