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If you're using a TurboTax Live product, you can: Select Live Tax Advice to connect with a TurboTax specialist. Select Help to connect with the TurboTax Virtual Assistant. Please see this TurboTax Canada FAQ for instructions on how to schedule a review: In TurboTax Live Assist & Review, how do I submit my return for review?    

The Canada Workers Benefit (CWB - Line 45300) is for low-income individuals and families who have earned income from employment or business.   It's calculated based on your income and family situation, so you need to enter all your income and info about your spouse/partner and dependants before TurboTax can accurately calculate your eligibility for the benefit.   Even if you select Yes to claim the CWB, TurboTax will not calculate this benefit if you are not eligible for it.  

Hi, so I was waiting for the email activation of the CRA's My Account and it hasn't arrived, and I am blocked to the next steps which is "error code 31, your information doesn't match our records" and it makes sense since I wasn't able to create the accoutn. Could you please let me know if it's better if I wait or should I do it another way?

If you are using TurboTax Online, please make sure that you have your wife selected at the top of the page.   If you need more help with this issue, please contact our phone support team.   They're available Monday through Friday, 9 AM to 6 PM ET for English and French support.  

You would enter your dental expenses into TurboTax the same way you’d enter other medical expenses. Please see this TurboTax Canada FAQ for more info: Which dental expenses can I claim on my return?  

Did you get a NETFILE confirmation code? If you don't have a confirmation code, you still need to submit your tax return using NETFILE. Not sure how? Follow these instructions for TurboTax Online or TurboTax Desktop.  

Please clear your browser cache (or use a different browser) and try signing into TurboTax with this link: https://ww1.2024.ca.turbotaxonline.intuit.com/secure/interview?_action=reset   If you need more help with this issue, please contact our phone support team.   They're available Monday through Friday, 9 AM to 6 PM ET for English and French support.  

@TurboTaxBrenda1  @TedN1  Hello. Thanks for responding. Just to confirm, I was sent a 40% off coupon (picture attached in my original post). When I went to finish filing my taxes, the 40% coupon was never applied. It looks like I was messaged saying that I would have a private response, but I haven't received anything. My files needed to be filed so I had to pay full price.  Now I see that you messaged me wondering why I'm waiting for a response. Frankly, I would like to be reimbursed the 40% off as promised in that email that was sent to me. It clearly said that it would be applied at checkout and it never was. Please let me know if you need more information than this. Thank you!