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Are you a non-resident? People who were non-resident for the whole year are generally not eligible for Foreign Tax Credit.    If you have questions about eligibility for the Foreign Tax Credi, you can contact the Canada Revenue Agency (CRA) for more assistance.    If you are in Canada or the United States, you can call the CRA at 1-800-959-8281. If you are elsewhere, you can call 613-940-8495. This page has more ways to contact the CRA: Contact the Canada Revenue Agency    

If you have questions about balances in your MyAccount or have not received a refund payment, then you can contact the Canada Revenue Agency (CRA) and discuss it with them.    If you are in Canada or the United States, you can call the CRA at 1-800-959-8281. If you are elsewhere, you can call 613-940-8495. This page has more ways to contact the CRA: Contact the Canada Revenue Agency    

If you had a tax professional E-File your return for you, you won't be able to use NETFILE or ReFile in TurboTax or any other personal tax software. You would have to have the changes transmitted by who ever E-Filed your return, or use another method to make the changes, such as MyAccount or with a T1-ADJ T1 form.  

If you check on your physical slip or on CRA MyAccount, is the tax deducted showing there?   You can also just edit your T4A to add the amount. To get to the T4A in TurboTax Online, search for “T4A” on the Tax Home page (2024 tax return on the left).  

While it can be frustrating, it’s common for the Canada Revenue Agency (CRA) to make a tax return assessment that is different from yours.     The reasons for these discrepancies may vary, and can range from very simple (typo or data entry error, forgotten slip, receipt, amount, etc) to complex (carry-forward amounts not included, accounting errors, etc).    In most cases, the CRA will explain how they calculated your tax refund or balance owing, and you can find this information on your Notice of Assessment (NOA), under the heading Explanation of changes and other important information. Compare the line numbers on your NOA and their corresponding values with those entered into TurboTax.  

You can contact the Employment and Social Development Canada (ESDC) to get a copy of your T4A(P) slips. This page shows you all the ways you can contact them: https://www.canada.ca/en/employment-social-development/corporate/contact/cpp.html    

@Stanleeyy Do you have another account that you might have used for your tax returns? If so, your returns might be in the other account. Or did you use TurboTax Desktop instead of TurboTax Online? TurboTax Desktop returns are only stored on your computer, not on our servers.   If you are still not able to resolve this issue, please contact our phone support team for more assistance.     

@stalbertsam  Unfortunately, we can't give you a free product for 2025, but you can request a refund for your 2024 software from this page: https://turbotax.community.intuit.ca/turbotax-support/en-ca/help-article/taxation/get-refund-turbotax-product/L0GFPCPaC_CA_en_CA