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You can see the cost for TurboTax Online here: https://turbotax.intuit.ca/tax/software/online#products-pricing   You can see the cost for TurboTax Desktop here: https://turbotax.intuit.ca/tax/software/desktop#products-pricing  

Unfortunately, once you have upgraded or added features to your TurboTax return, there is no way to downgrade or remove the extra features. You would need to create a new return to go back to the original product.    To start a new return, select “Start a New Return” from under “My Returns” in the bottom left corner. Once you have started your new return, you can select “View All Returns” from under “My Returns”. Then delete the unwanted return by clicking the small Trash Can next to it or “Delete” under the return’s name.  

If you've entered an amount from any of the boxes on the slips listed here, you have what the CRA considers to be self-employment or business income: T4 slip: box 81, 82 or 83 T4A slip: box 20 or 48 T4A slip: box 28 and you answered Yes to the question Does the income declared in Box 028 consist of fees collected for services you provided? in TurboTax Online T3 slip: box 24 (foreign business income) If you have an amount in any of these boxes, TurboTax will ask additional questions to report the income as self-employment/business income. You only need to answer basic information, such as business name and address (can be your own), industry code, and fiscal period (Jan 01 to December 31).    If you are still not able to resolve this issue, please contact our phone support team for more assistance.     

@enrev First, please make sure that you have purchased the right product. The codes for TurboTax Online will not work with TurboTax Desktop & vice-versa.   Second, if you bought TurboTax at a retailer (Costco, Walmart, Staples, etc…), please make sure that you are using the code that came in the package. It may be on a slip of paper or on a scratch-off card. It is not on the outside of the box or on your receipt.   If you have bought TurboTax Online, please go to turbotax.ca/activate to use your code before you start your returns. You can see this TurboTax FAQ for step-by-step instructions: In TurboTax Online, how do I use a prepayment code? Please note that you can only use the code once in one account. Using the code again will give an error message.   If you have bought TurboTax Desktop, you will be asked for the licence code when you install the software. Please see this TurboTax FAQ for more information on the licence code: Where is my TurboTax licence code? You can download the current version of TurboTax Desktop edition here: Choose the current TurboTax Desktop edition you need (for Windows). You can download older versions of TurboTax Desktop edition here: Where can I download the Desktop edition of TurboTax?   If you are still not able to resolve your code issue, please contact our phone support team phone support team for more assistance.  

We would recommend that you and your wife prepare your returns together. But if she is going to prepare her return separately, she might be able to use TurboTax Free Online.   Please see this TurboTax FAQ for more information on who can use Free: Who can file for free using TurboTax?  

Yes you can. Or you can do it in the Online version and then continue your return in the app. https://turbotax.community.intuit.ca/turbotax-support/en-ca/help-article/tax-forms/turbotax-online-transfer-information-previous-year/L4P8dW1tv_CA_en_CA  

While it can be frustrating, it’s common for the Canada Revenue Agency (CRA) to make a tax return assessment that is different from yours.     The reasons for these discrepancies may vary, and can range from very simple (typo or data entry error, forgotten slip, receipt, amount, etc) to complex (carry-forward amounts not included, accounting errors, etc).    In most cases, the CRA will explain how they calculated your tax refund or balance owing, and you can find this information on your Notice of Assessment (NOA), under the heading Explanation of changes and other important information. Compare the line numbers on your NOA and their corresponding values with those entered into TurboTax.  

If you used TurboTax Online to file your taxes, you can reach the Audit Defence Coach by logging into TurboTax Online. Then, click Audit Defence.   You can login to TurboTax Canada Online 2023 here: https://ww1.2023.ca.turbotaxonline.intuit.com/  

I have also spent a lot of time confused by the "missing pages" issue for the T1. And had to search online to find the reason. As far as I can tell it is not explained anywhere. This, along with problems handling T5008 information, has wasted an incredible amount of my time. With NO explanations clear anywhere except by searching on Google on the internet.

Please double check that your personal information (Name, address, SIN, etc…) is correct and matches what the CRA has on file for you.   If you are still not able to resolve this issue, please contact our phone support team for more assistance.  We're available Monday through Friday, 9 AM to 6 PM ET for English and French support.  

Please make sure you are logged into the same TurboTax Online account you used to prepare your 2023 returns.   If you are still not able to resolve this issue, please contact our phone support team for more assistance.    We're available Monday through Friday, 9 AM to 6 PM ET for English and French support.