Activation Code Not Working - unable to download Turbotax

[sea ghost]

Purchased from Costco  "" Deluxe Online Edition"" when we go to download through Turbo Tax Canada it ask's what version we  purchased and from the list  such as Basic or Premium there is no option for Deluxe Online.

We downloaded Basic and our activation code would not work. Downloaded Premium still will not take our code.

What should we download to make our Activation Code for "'Deluxe Online Edition"" be accepted.

Thanks

[TurboTaxSusan]

@sea ghost

If you have bought TurboTax Online, please go to turbotax.ca/activate to use your code before you start your returns. You can see this TurboTax FAQ for step-by-step instructions: In TurboTax Online, how do I use a prepayment code? Please note that you can only use the code once in one account. Using the code again will give an error message.

[32princes99]

it keeps asking for the activation code and nothing is working

[TurboTaxSusan]

@32princes99 First, please make sure that you have purchased the right product. The codes for TurboTax Online will not work with TurboTax CD/Download & vice-versa.

Second, if you bought TurboTax at a retailer (Costco, Walmart, Staples, etc…), please make sure that you are using the code that came in the package. It may be on a slip of paper or on a scratch-off card. It is not on the outside of the box or on your receipt.

If you have bought TurboTax Online, please go to turbotax.ca/activate to use your code before you start your returns. You can see this TurboTax FAQ for step-by-step instructions: In TurboTax Online, how do I use a prepayment code? Please note that you can only use the code once in one account. Using the code again will give an error message.

If you have bought TurboTax CD/Download, you will be asked for the licence code when you install the software. Please see this TurboTax FAQ for more information on the licence code: Where is my TurboTax licence code? You can download the current version of TurboTax CD/download edition here:  Choose the 2023 TurboTax edition you need (for Windows). You can download older versions of TurboTax CD/download edition here: Where can I download the CD/download edition of TurboTax?

If you are still not able to resolve your code issue, please contact our phone support team at 1-888-829-8608.

[jkquinn2020]

turbotax.ca/activate brings you to a screen and the first option is I HAVE AND ACCOUNT or CREATE AN ACCOUNT.    I click that I have an account and the screen just refreshes over to same screen...won't advance to next step

[TurboTaxSusan]

@jkquinn2020 Please clear your browser cache (or use a different browser) and try again. If you are still not able to resolve this issue, please contact our phone support team at 1-888-829-8608 for more help.

[19392]

MY TURBO TAX IS DOWNLOADED BUT IT WILL NOT ACCEPT THE ACTIVATION CODE

[TurboTaxGinette]

Even if you are using our TurboTax Desktop/Download, it is using your internet to start up. Please clear your cache/cookies, sign out and restart of your computer.  You may want to look at this which some clients have found to be helpful: Windows 10 and Windows 11 in S mode FAQ

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