Activation code not working

[gord40]

I have downloaded turbo tax 2024 but can’t access because of pop up saying I need a 16 digit code. In checking it out the code was to arrive. I have received no such email and no code

[TurboTaxSusan]

@gord40 Did you buy TurboTax directly from us or a 3rd party retailer?

If you bought it from us, did you check your spam/junk folder to see if the email went there?

[mojoreen]

I purchased 2024 Turbo Tax on Saturday Jan 4, 2025 but I accidently purchased the US version instead of the Canada version. I then tried to purchase Canada  version and it it downloaded but no new license code the Canada version  and the code for the US version will not active. How do I get a new code for the Canada version.  Also when I downloaded Canada Version nothing came up for payment?

[TurboTaxAniqua]

If you have purchased the US software from the US TurboTax website. We suggest you to contact US product support and ask for a refund of this software or submit an online refund request.

You can visit the Canadian TurboTax website to buy the correct 2024 software. 

Thank you for choosing TurboTax.