Activation code not working

[sammyM62]

deluxe online edition activation code not working

[TurboTaxGinette]

Did you buy your software from a retail store? 

Did you already go to activate your software at TurboTax.ca/activate? 

Please try our link for our 2023 TurboTax Online software and you can enter your code on the payment page in the coupon box.

Thank you for choosing TurboTax.

[brenda196856]

activate did not work

[TurboTaxSusan]

@brenda196856 First, please make sure that you have purchased the right product. The codes for TurboTax Online will not work with TurboTax CD/Download & vice-versa.

Second, if you bought TurboTax at a retailer (Costco, Walmart, Staples, etc…), please make sure that you are using the code that came in the package. It may be on a slip of paper or on a scratch-off card. It is not on the outside of the box or on your receipt.

If you have bought TurboTax Online, please go to turbotax.ca/activate to use your code before you start your returns. You can see this TurboTax FAQ for step-by-step instructions: In TurboTax Online, how do I use a prepayment code? Please note that you can only use the code once in one account. Using the code again will give an error message.

If you have bought TurboTax CD/Download, you will be asked for the licence code when you install the software. Please see this TurboTax FAQ for more information on the licence code: Where is my TurboTax licence code? You can download the current version of TurboTax CD/download edition here:  Choose the 2023 TurboTax edition you need (for Windows). You can download older versions of TurboTax CD/download edition here: Where can I download the CD/download edition of TurboTax?

If you are still not able to resolve your code issue, please contact our phone support team at 1-888-829-8608.

[Mithandria]

my access code is not accepted

[TurboTaxBrenda]

Can you confirm if you mean your access code to the CRA "My Account" or your license code for your TurboTax product? Did you purchase TurboTax Online or TurboTax CD/download edition?

Thank you for choosing TurboTax.