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sammyM62
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Activation code not working

deluxe online edition activation code not working

 

Activation code not working

Did you buy your software from a retail store? 

Did you already go to activate your software at TurboTax.ca/activate? 

Please try our link for our 2023 TurboTax Online software and you can enter your code on the payment page in the coupon box.

 

Thank you for choosing TurboTax.

Activation code not working

activate did not work

Activation code not working

@brenda196856 First, please make sure that you have purchased the right product. The codes for TurboTax Online will not work with TurboTax CD/Download & vice-versa.

 

Second, if you bought TurboTax at a retailer (Costco, Walmart, Staples, etc…), please make sure that you are using the code that came in the package. It may be on a slip of paper or on a scratch-off card. It is not on the outside of the box or on your receipt.

 

If you have bought TurboTax Online, please go to turbotax.ca/activate to use your code before you start your returns. You can see this TurboTax FAQ for step-by-step instructions: In TurboTax Online, how do I use a prepayment code? Please note that you can only use the code once in one account. Using the code again will give an error message.

 

If you have bought TurboTax CD/Download, you will be asked for the licence code when you install the software. Please see this TurboTax FAQ for more information on the licence code: Where is my TurboTax licence code? You can download the current version of TurboTax CD/download edition here:  Choose the 2023 TurboTax edition you need (for Windows). You can download older versions of TurboTax CD/download edition here: Where can I download the CD/download edition of TurboTax?

 

If you are still not able to resolve your code issue, please contact our phone support team at 1-888-829-8608.

Activation code not working

my access code is not accepted

Activation code not working

Can you confirm if you mean your access code to the CRA "My Account" or your license code for your TurboTax product? Did you purchase TurboTax Online or TurboTax CD/download edition?

 

Thank you for choosing TurboTax.