Troubleshooting

I was helping my parents do their taxes using Turbo Tax Premier Online, and then had a sticker shock when he was going to pay. I have Turbo Tax Premier Download and had 9 unused returns, so we decided to do my parents taxes via my Download instead. I... read more

My TurboTax CD is not working.

I am trying to install TurboTax CD/Download and the disc is not working properly.

Dividend error - help please, cant Netfile for Quebec

Hello, I have a T5/RL3 slip with an amount on box13/case D only. Turbotax keeps showing the same error even if i completely delete the slips: Your taxable dividend does not equal your actual amount of eligible dividends multiply by 138% plus your act... read more

CNIL no longer included the downloaded PDF return in TurboTax Online 2023

I just noticed this and called TurboTax Support, and did a screen share of my downloaded 2023 TurboTax Online Self-Employed PDF return with their Tier1 and Tier 2 agents:Although the 3-page Cumulative Net Investment Loss (CNIL ) T936 was included the... read more

Why does the CWB (RC210) show as a Federal Tax?

'reverse' deferring medical expenses

I thought I'd push medical receipts into 2024 tax year, then realized it was a mistake. I've tried to double-click on the Medical Expenses Worksheet and it will not allow any entries at all. Thanks!

Susan from Turbo Tax has commented that values in the Canadian version of Turbo Tax are correct for Tax Planner mode 2024, these values are not correct even after reload?

I have uninstalled and reinstalled Turbo Tax and the values are still incorrect, I have used this planner mode for several years with success, please resolve this issue?

My number is not working as I am out of country. How can I receive live chat support?

My company which is an incorporation, has a question that if we gave away a promotional gift (a cheque value at 10K) to drive business, is it deductible?

My company which is an incorporation, has a question: "If a business owner gave away a promotional gift (a cheque value at 10K) to drive business (requiring the applicants of the giveaway to like, share, subscribe, etc. to our page or something like ... read more