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I tried to run pension optimizer and it timed out I close it and log out. When I log in it goes straight and runs the optimizer again. I am stuck in a loop. Help?

 
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I tried to run pension optimizer and it timed out I close it and log out. When I log in it goes straight and runs the optimizer again. I am stuck in a loop. Help?

Sorry I should have also said I am using the Online version.  Self Employment product.

I tried to run pension optimizer and it timed out I close it and log out. When I log in it goes straight and runs the optimizer again. I am stuck in a loop. Help?

Please clear your browser cache (or use a different browser) and try again. 

 

 

I tried to run pension optimizer and it timed out I close it and log out. When I log in it goes straight and runs the optimizer again. I am stuck in a loop. Help?

I tried clearing the cache and another browser and I am still stuck in same loop. Everytime I launch my taxes is tries to run optimizer and then displays gateways timed out. When I hit ok it leaves optimizer on the screen and there is no way to close it.