I tried to run pension optimizer and it timed out I close it and log out. When I log in it goes straight and runs the optimizer again. I am stuck in a loop. Help?

[jackiemines65]

Sorry I should have also said I am using the Online version.  Self Employment product.

[TurboTaxSusan]

Please clear your browser cache (or use a different browser) and try again. 

[jackiemines65]

I tried clearing the cache and another browser and I am still stuck in same loop. Everytime I launch my taxes is tries to run optimizer and then displays gateways timed out. When I hit ok it leaves optimizer on the screen and there is no way to close it. 

[TurboTaxSusan]

Are you able to click on the tax home link in the left side menu?

[jackiemines65]

No.  I have searched all parts of the page and page for a clickable button.  I may have to start over but I am going try another product if I do.  It is frustrating.  

[TurboTaxSusan]

Please contact our phone support team as they will be better able to assist you further. 

[Drouseb]

I have the exact same problem, trying in both the online in MS Edge browser and also the IOS version of the TurboTax app.  Stuck in the same loop. I need to force quit every time and it goes back to the same location of the return.  I enclosed the error screenshot I get in the Edge browser (very similar in in the IOS app).

Thanks, Seb