my activation code is not working

[TurboTaxBrenda]

@ypci Please contact our phone support team for assistance.

Thank you for choosing TurboTax.

[Dennis1961]

I need to know where to go to activate my Deluxe online Edition that I got from Costco

[TurboTax_Susan]

@Dennis1961 

If you have bought TurboTax Do It Yourself (Online), please go to turbotax.ca/activate to use your code before you start your returns. You can see this TurboTax FAQ for step-by-step instructions: In TurboTax Do It Yourself (Online), how do I use a prepayment code? 

[JackieBP]

I am having the same code error issues with my Deluxe Online Edition, ( purchased from Costco). I have 8 returns and I DO NOT want to log in my family's account to do my tax, I have my own account with Turbotax from previous years. Please help me file my tax under my own account.  

[JackieBP]

I am having exactly the same issue with my online edition. What on earth that Turbotax thinks anyone ( 8 person) wants to fill tax under a single person's account? 

[TurboTax_Susan]

@JackieBP 

If you have bought TurboTax Do It Yourself (Online), please go to turbotax.ca/activate to use your code before you start your returns. You can see this TurboTax FAQ for step-by-step instructions: In TurboTax Do It Yourself (Online), how do I use a prepayment code? Please note that you can only use the code once in one account.