my activation code is not working

[TurboTax_Susan]

@mdd1944 Are you using TurboTax Desktop or TurboTax Online?

[LEMAY50]

I have used my activation code and can't find the program. I have download the desktop and the activation code don't work.

what do I do?

Gilles

[TurboTax_Susan]

@LEMAY50 First, please make sure that you have purchased the right product. The codes for TurboTax Do It Yourself (Online) will not work with TurboTax Desktop & vice-versa.

Second, if you bought TurboTax at a retailer (Costco, Walmart, Staples, etc…), please make sure that you are using the code that came in the package. It may be on a slip of paper or on a scratch-off card. It is not on the outside of the box or on your receipt.

If you have bought TurboTax Do It Yourself (Online), please go to turbotax.ca/activate to use your code before you start your returns. You can see this TurboTax FAQ for step-by-step instructions: In TurboTax Do It Yourself (Online), how do I use a prepayment code? Please note that you can only use the code once in one account. Using the code again will give an error message.

If you have bought TurboTax Desktop, you will be asked for the licence code when you install the software. Please see this TurboTax FAQ for more information on the licence code: Where is my TurboTax licence code? You can download the current version of TurboTax Desktop edition here: Choose the current TurboTax Desktop edition you need (for Windows). You can download older versions of TurboTax Desktop edition here: Where can I download the Desktop edition of TurboTax?

If you are still not able to resolve your code issue, please contact our phone support team phone support team for more assistance.

[Tony20201]

I punched in the code and opened it a few days ago and now when

I try to go back in it says the code is invalid. Same computer.

[TurboTax_Susan]

@Tony20201 Are you using TurboTax Desktop or TurboTax Do It Yourself (Online)?

[charm089]

okay, I have filed one of the eight taxes I'm supposed to have on this deluxe version but every time I try to sign in on the MacBook it's telling me to put in my activation code and then it doesn't let me go. it says something's wrong. 

[torch77]

I have TurboTax 2025 activation code xxx is not working and no I don't want to pay 20.00 per return I have waisted my entire day what a gong show Turbo tax is now 

.

[TurboTax_Susan]

@charm089 @torch77 

First, please make sure that you have purchased the right product. The codes for TurboTax Do It Yourself (Online) will not work with TurboTax Desktop & vice-versa.

Second, if you bought TurboTax at a retailer (Costco, Walmart, Staples, etc…), please make sure that you are using the code that came in the package. It may be on a slip of paper or on a scratch-off card. It is not on the outside of the box or on your receipt.

If you have bought TurboTax Do It Yourself (Online), please go to turbotax.ca/activate to use your code before you start your returns. You can see this TurboTax FAQ for step-by-step instructions: In TurboTax Do It Yourself (Online), how do I use a prepayment code? Please note that you can only use the code once in one account. Using the code again will give an error message.

If you have bought TurboTax Desktop, you will be asked for the licence code when you install the software. Please see this TurboTax FAQ for more information on the licence code: Where is my TurboTax licence code? You can download the current version of TurboTax Desktop edition here: Choose the current TurboTax Desktop edition you need (for Windows). You can download older versions of TurboTax Desktop edition here: Where can I download the Desktop edition of TurboTax?

If you are still not able to resolve your code issue, please contact our phone support team phone support team for more assistance.

[MaryShields]

I purchased my turbo tax deluxe online version  for 8 returns, I have tried to activate it 2 time 

just keeps telling me its the wrong one now what do i do

[ypci]

Dear TT _Susan:

I appreciate that you're trying to help with various activation code issues (e.g., 603), however it is not working at all. 

The phone # that you are pointing us to cannot help with this issue ... I tried and was redirected to another (general) number where I was told that Tech Support is not their problem.

What I/we need is for someone from Tech Support (not TAX Support) to access my account/profile and correct the # of activations currently used (2/3) as I installed TT 2025 on 2 PCs (3rd one crashed and is not recoverable).

This is a 30-second fix ... What else can I say? 

Thanks in advance!