activation code

[gbalassone]

Good Morning!

I tried to login this morning.  The username and password were easily identified, but the moment I reentered my activation code, it kept giving me an error message "Something's not right, try re-entering your code."

What do I do?

[TurboTaxSusan]

First, please make sure that you have purchased the right product. The codes for TurboTax Online will not work with TurboTax CD/Download & vice-versa.

Second, if you bought TurboTax at a retailer (Costco, Walmart, Staples, etc…), please make sure that you are using the code that came in the package. It may be on a slip of paper or on a scratch-off card. It is not on the outside of the box or on your receipt.

If you have bought TurboTax Online, please go to turbotax.ca/activate to use your code before you start your returns. You can see this TurboTax FAQ for step-by-step instructions: In TurboTax Online, how do I use a prepayment code? You only need to enter the code once, and you can only enter it on one account.

If you have bought TurboTax CD/Download, you will be asked for the licence code when you install the software. Please see this TurboTax FAQ for more information on the licence code: Where is my TurboTax licence code? You can download the current version of TurboTax CD/download edition here:  Choose the 2021 TurboTax edition you need (for Windows). You can download older versions of TurboTax CD/download edition here: Where can I download the CD/download edition of TurboTax?

If you are still not able to resolve your code issue, please contact our phone support team at 1-888-829-8608 (Monday to Friday, 9 AM to 6 PM ET).

[walpampal]

I have the same problem as I get the message:  Somethings not right, try re-entering your code.  I've done that about 15 times and am getting extremely frustrated with this product.  What is the solution?

[TurboTaxSusan]

Please see my answer above.