Charge from Turbo Tax

[gjkboer]

Hello!

I noticed an unexpected charge from Turbo Tax on my bank account, and I'm not sure what it is for. It was 17.03 2026  payment 33.90$.  Could you please clarify the reason for this charge and help me with a refund?

My account email is: [email address removed] 

Thank you,

Yuriy

[TurboTax_Susan]

Please contact our phone support team as they will be able to assist you further.

[gjkboer]

Hi,

I call  the phone number, no one answers.

[TurboTaxAniqua]

Our phone lines are open. You can call customer support at 1-888-829-8608.

During tax season (from CRA NETFILE opening on February 24 to the regular filing deadline on April 30), support is available every day of the week during these hours:

9 AM to midnight ET for English support

9 AM to 9 PM ET for French support 

Give it a try and let us know. Thanks.