I want to start using turbo tax 2025 & want to enter my activation code

[upto90]

how do i start

[TurboTaxAniqua]

@upto90 If you have bought TurboTax Online, please go to turbotax.ca/activate to use your code before you start your returns. You can see this TurboTax FAQ for step-by-step instructions: In TurboTax Online, how do I use a prepayment code? 

Please keep in mind that the code can only be used once per account. Using the code again will result in an error message. It can only be linked to one account. Additionally, TurboTax Online and TurboTax Desktop codes are not interchangeable. 

[nvincelli]

[code removed]

[TurboTax_Susan]

@nvincelli 

First, please make sure that you have purchased the right product. The codes for TurboTax Do It Yourself (Online) will not work with TurboTax Desktop & vice-versa.

Second, if you bought TurboTax at a retailer (Costco, Walmart, Staples, etc…), please make sure that you are using the code that came in the package. It may be on a slip of paper or on a scratch-off card. It is not on the outside of the box or on your receipt.

If you have bought TurboTax Do It Yourself (Online), please go to turbotax.ca/activate to use your code before you start your returns. You can see this TurboTax FAQ for step-by-step instructions: In TurboTax Do It Yourself (Online), how do I use a prepayment code? Please note that you can only use the code once in one account. Using the code again will give an error message.

If you have bought TurboTax Desktop, you will be asked for the licence code when you install the software. Please see this TurboTax FAQ for more information on the licence code: Where is my TurboTax licence code? You can download the current version of TurboTax Desktop edition here: Choose the current TurboTax Desktop edition you need (for Windows). You can download older versions of TurboTax Desktop edition here: Where can I download the Desktop edition of TurboTax?

If you are still not able to resolve your code issue, please contact our phone support team phone support team for more assistance.

[ValdekoNovek]

Cannot enter my activation code

Valdeko Novek

[email address removed]

[TurboTax_Susan]

@ValdekoNovek First, please make sure that you have purchased the right product. The codes for TurboTax Do It Yourself (Online) will not work with TurboTax Desktop & vice-versa.

Second, if you bought TurboTax at a retailer (Costco, Walmart, Staples, etc…), please make sure that you are using the code that came in the package. It may be on a slip of paper or on a scratch-off card. It is not on the outside of the box or on your receipt.

If you have bought TurboTax Do It Yourself (Online), please go to turbotax.ca/activate to use your code before you start your returns. You can see this TurboTax FAQ for step-by-step instructions: In TurboTax Do It Yourself (Online), how do I use a prepayment code? Please note that you can only use the code once in one account. Using the code again will give an error message.

If you have bought TurboTax Desktop, you will be asked for the licence code when you install the software. Please see this TurboTax FAQ for more information on the licence code: Where is my TurboTax licence code? You can download the current version of TurboTax Desktop edition here: Choose the current TurboTax Desktop edition you need (for Windows). You can download older versions of TurboTax Desktop edition here: Where can I download the Desktop edition of TurboTax?

If you are still not able to resolve your code issue, please contact our phone support team phone support team for more assistance.

[toyguru007]

WOW..WHAT A PAIN ...Will not accept the activation code??? Bought at Costco ... WHAT GIVES TURBLOW TAX ??

[toyguru007]

I did this ...asked if I have an account ... entered my info. ..brought me right back to the sign in page !!??? Last year was a breeze ... what is up with 2025 ???

[FETT1965]

DOES NOT WORK !!! WEBSITE IS SO FRUSTRATING !!!!!!!

[TurboTaxAniqua]

@toyguru007 Do you want to activate a store-bought product? Is it the TurboTax Online (DIY) or desktop version? Please provide me with this information so that I can assist you appropriately.