my activation code is not working

[TurboTaxSusan]

First, please make sure that you have purchased the right product. The codes for TurboTax Online will not work with TurboTax Desktop & vice-versa.

Second, if you bought TurboTax at a retailer (Costco, Walmart, Staples, etc…), please make sure that you are using the code that came in the package. It may be on a slip of paper or on a scratch-off card. It is not on the outside of the box or on your receipt.

If you have bought TurboTax Online, please go to turbotax.ca/activate to use your code before you start your returns. You can see this TurboTax FAQ for step-by-step instructions: In TurboTax Online, how do I use a prepayment code? Please note that you can only use the code once in one account. Using the code again will give an error message.

If you have bought TurboTax Desktop, you will be asked for the licence code when you install the software. Please see this TurboTax FAQ for more information on the licence code: Where is my TurboTax licence code? You can download the current version of TurboTax Desktop edition here: Choose the current TurboTax Desktop edition you need (for Windows). You can download older versions of TurboTax Desktop edition here: Where can I download the Desktop edition of TurboTax?

[Callee]

How many computers can I install TurboTax Standard 2024?  It used to be 2 computers but I'm having issues when installing on second PC.

[TurboTaxAniqua]

@Callee You can install TurboTax Desktop up to 3 computer. Make sure to log into your intuit account to download the software.

[hankstar1]

Im having the same issue. I have the Deluxe Online Edition and I went to turbotax.ca/activate and logged in before entering my activation code but I consistently get an error saying Something's not right, try re-entering your code. How am I supposed to file my taxes when I cant get in?

[TurboTaxAniqua]

@hankstar1 To activate your TurboTax Online version, please visit this link. Select that "I have an account," log into your account, and proceed to the second step by adding your 16-digit activation code to review and activate the TurboTax Online product. 

[hankstar1]

Hi Aniqua, 
That is the link I have been using. It keeps rejecting my code

[hankstar1]

 Ive paid for the code so what should I do? How do I start to file?

[TurboTaxAniqua]

@hankstar1 Where did you purchase the product from? Does it say an online version or a desktop version? Is this code shared with anyone else?

[hankstar1]

@TurboTaxAniqua My Dad purchased it at Shoppers Drug Mart and shared the code with me. Its an online version