one or more of my tax forms is currently unavailable, preventing me from proceeding reviewed the FAQ on locked forms and none of the listed forms apply to my situation?

[keelinnwalshh]

I am consistently receiving an error message stating that one or more of my tax forms is currently unavailable, preventing me from proceeding with my submission. I have already reviewed the FAQ on locked forms, and none of the listed forms apply to my situation. Here is what I have tried so far: • Contacted support and spoke with three agents (without resolution) • Cleared cache, cookies, and browser history • Restarted my computer • Attempted filing on both Google Chrome and Microsoft Edge • Tried the TurboTax app on my iPhone • Redid my entire return from scratch • Waited 24 hours and tried again

[Freedom111]

You are not the only one 🙂 

Have a read about my same issue and others who commented they too have the same issue under the discussion for "T1A form". I initially needed one of the forms that is supposedly locked (has never once happened in all my years of using turbotax). But then like you, redid and edited my entire form so I'd no longer need ANY of the listed federal locked forms and I still got the same "you cannot proceed" message about forms not finalized. I got no resolution on this forum. I spent 1 hour and 10 min on the phone with support staff who was also speaking to a supervisor and neither of them could help me. I was told another supervisor would call me back and no one ever did. And I was emailed saying my case was closed when it is far from being resolved. 

There is some sort of software glitch they are unwilling to admit to and be transparent about for some reason. 

I have now reached the point where I applied for/requested a refund through the TurboTax portal yesterday. And am awaiting to hear back. If I do not receive the funds within 7 business days I plan to report them and request a charge back for the filing fee paid and not being able to file while simultaneously being given false excuses/the runaround about it being CRAs fault. 

I can empathize with your frustration as this should never be happening with something as pressing as taxes.