3585568
Open TurboTax

Why sign in to the Community?

  • Submit a question
  • Check your notifications
or and start working on your taxes
Close icon
Do you have a TurboTax Online account?

We'll help you get started or pick up where you left off.

cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Software is not splitting capital gain income in box 52 and 53

You are correct ... there is a lot more wrong in TurboTax than just the splitting of gains between spouses ... a lot more ... and these errors have been there since December when the product was released and reported by myself and others since early January.

Software is not splitting capital gain income in box 52 and 53

@brnsdv Thanks for the feedback. We are aware of this issue, and our development team is working on a resolution. 

We are hoping to get this resolved quickly. You have been added to the email list and will receive an email once it is resolved. We appreciate your patience.

Software is not splitting capital gain income in box 52 and 53

@mcorbiell01 We are aware of this issue, and our development team is working on a resolution. 

We are hoping to get this resolved quickly. You have been added to the email list and will receive an email once it is resolved. We appreciate your patience.

Software is not splitting capital gain income in box 52 and 53

I have posted elsewhere in this community. This community responses troubleshooting vehicle is brutal for finding issues as people are struggling how to describe this issue of Turbo Tax not handling the T3 split with spouse properly. You get hundreds of different responses depending on how the subject title is entered. 

 

There is no flag message in Turbo Tax indicating there remains a problem with the downloadable version. Apparently the online version is corrected, I dont have this version. 

 

My problem is that my spouses return processed with CRA with $0 capital gains reported when it should have been split 50/50 from the T3. When I netfiled my return, it came back with an error code 95365. After spending 2 hours waiting to call Revenue Canada, we performed a walk through and I noticed my wifes return did not include the capital gain. Since this was a small amount approx $200 (50% is taxable), I thought I would just go ahead and add a separate T3 to account for 100% of the capital gain. I got the same error code. 

 

So, then I tried re-entering the original T3 using 100% portion on my Tax Return, splitting the amounts 50/50 that were split with my spouse and reporting 100% of the capital gain on my taxes, did not change anything else (pension splitting etc.). CRA accepted this version and it processed and hope there are no further issues.  This will cost me a couple of dollars of taxes as my income is higher than my spouse. 

 

This is not recommended if your spouses return has not yet been net filed. I would suggest entering the T3s separately for you and your spouse at 100% but claiming 50% of the amounts on each return.

Software is not splitting capital gain income in box 52 and 53

This aspect has been flawed and remains flawed since the mid-December release.  Over 3 months since this issue was identfied and nothing has been done to fix it.  TurboTax owes us all a refund for the software ... I mean the "botched-ware".

Software is not splitting capital gain income in box 52 and 53

@Gerry16 Thanks for the feedback. We are aware of this issue, and our development team is working on a resolution. 
We are hoping to get this resolved quickly. You have been added to the email list and will receive an email once it is resolved. We appreciate your patience.

Software is not splitting capital gain income in box 52 and 53

This has still not been fixed in the desktop version.  I expect a refund for the purchase of the product.  It is useless as is.

Software is not splitting capital gain income in box 52 and 53

@seanmarianne-hot There have been a few updates to address this issue, so please make sure your copy of TurboTax is updated. You can start an update manually by clicking Help>Check for Updates on the top grey menu. You can also try reinstalling the software. It will not delete your saved returns. You can download the current version of TurboTax Desktop edition here: Choose the current TurboTax Desktop edition you need (for Windows).

 

If you are still having the problem, you can also try these work arounds:

 

  • For all T3 slips in your return: - Remove the amount from Box 52, if applicable (leave it blank) - Enter the sum of Box 52 + Box 53 in Box 53 - Ensure Box 53 equals the amount in Box 21. 
  • Try rounding the box amounts (21 and 53) to the nearest dollar.

 

 

Software is not splitting capital gain income in box 52 and 53

My comments relate to T5 boxes 24, 25 and 26. Turbotax desktop is not splitting this income correctly resulting in over taxation.  This is unacceptable and I require a refund.  This has created a situation where I am going to have to amend my return.

Software is not splitting capital gain income in box 52 and 53

@seanmarianne-hot

 

Please contact our phone support team as they will be able to assist you further.

 

 

 

 

Unlock tailored help options in your account.