Turbo says T3 not balancing box 52+53 to equal box 21 but all figures are correct and they do balance so why the error?

[Jack341]

The Globe and Mail March 18, 2025.

"In a release published last week, CRA urged taxpayers reporting capital gains to hold off filing their returns for a few weeks"

[john-robson]

Except its not working.  I have tried every combination and I am still getting the error.  The amounts for 52 add 53 add up to box 21.

[john-robson]

Are you saying you created 1 T3 in turbotax and added the information from all your T3 slips into that one form and it worked?

[tba2025]

I would sign out of TT and then....I believe you should clear all your cookies and the cache from your browser.....look under "settings" on your browser's page to do that.  You may have some cookies, etc., which is keeping old information on your system.

Then log back into your account.

I have only one T3 in paper form, but on the back of it, it lists the various funds which make up the totals shown on the front of the form.     Note that when I did the download from the CRA,  what plugged in was 3  T3s....not just one.  So as I had errors with their download, I deleted their 3 T3s and did ONE new T3, but with the information from the front of the paper one I have.     And it worked!

Note TT sent email to all subscribers at 12:41 pm today ..... it reads:

"We’re reaching out to inform you that the capital gains forms are now open and—if you’re ready—you can finish filing your 2024 tax return with TurboTax.

You recently tried to file with TurboTax and were unable to complete your filing due to capital gains forms being locked. This delay was due to the CRA having to certify new capital gains forms as a result of their announcement regarding the deferral of rate increases."    Good luck!

[ronboehm01]

I am getting the same error.  Tried various approaches - downloading the forms, deleting them, then re-adding them.  This is obviously an error in Turbo!  When will it be fixed?? 

[Frustrated591]

Looks like entering the sum of 52+53 into box 53 (deleting 52) will fix the problem.   I only had one T3.  I would do the same on each one if I had more.

Someone at Turbo Tax actually stated the lines below in a previous message 5 hours ago.  They are not on top of this issue.  They could correct the content of the error message on their site but haven't.  None of their support staff seem to know what's going on.  They could be reading and distributing the info on this site (their own) to all support staff. 

"To proceed with your filing:"
"• If you're unsure which period the gains relate to, you can use Box 53 for the amount shown in Box 21."

[deebwex]

Thanks for this.

I had the saame issue with boxes 52 and 53, even after using the CRA Netfile download which actually split my mutual funds T3 into two separate forms, one for each fund, one of which was fine but the other still doing the box 52/53 thing...so I did what you suggested and BOOM! all good.

Of course now you and I will both be getting those phonecalls from CRA about a warrant for our arrest, LOL.

First ever issue of this nature with this platform...over 10 years experience with it.

[calgarygal111]

Im having the same problem ( March 21 ) no matter which way i enter the data and delete and redo it won't let me netfile . Anyone having any luck or heard from TT? 

[deebwex]

Same issue here, I lumped all together in 52 and all was good. I Netfiled today, March 21.

[laifgore]

I can’t netfile either. One error to fix. T3. Box 52 and 53 need to add up to box 21. They do. What to do to make it work???