Turbo Tax Premier T4PS & RL-25

[Alfieri1957]

There is a glitch in the software.  When we enter the amounts on the T4PS slip, the Capital Gains amount does not transfer to the Quebec RL-25, in Box B.  When you click Box B it brings to the another screen and the amounts are not there.  This issue needs to be corrected. When you click Box B on the RL-25 slip, it asks us to override by pressing F2 to insert the amount in the capital gain box.

[TurboTax_Susan]

Please contact our phone support team as they will be able to assist you further.

[Alfieri1957]

not helpful at all

[TurboTaxAniqua]

@Alfieri1957 As suggested above, contact our Product Support team. They have access to tools we don't have here in Community, like screenshare, and can investigate this issue for you.

[Alfieri1957]

i contacted product support team person and was not helpful at all.  she said maybe wait for updates

[Alfieri1957]

i contacted product support team person and was not helpful at all.  she said maybe wait for updates,  there is a glitch in the software. it doesn't auto link the capital gains in box 34 of T4PS to Box B of Rl-25

[Alfieri1957]

I contacted product support team person and was not helpful at all.  she said maybe wait for updates,  there is a glitch in the software. it doesn't auto link the capital gains in box 34 of T4PS to Box B of Rl-25

[TurboTaxAniqua]

We recommend contacting our product support team by phone. 

https://turbotax.community.intuit.ca/turbotax-support/en-ca/help-article/tax-return/contact-us/L1h8P...

They have access to tools we don't have here in Community, like screenshare, and see the issues to escalate into an investigation if needed.

Feel free to let us know the result. 

Thank you for choosing TurboTax.