TurboTax Help and Contact Bug

[MDChapelle]

I am using the desktop Premier version of TurboTax. There is a bug with the contact and help functions. In both cases a screen pops up asking for conformation that you are not a robot. However the graphic with the question does not appear, hence the answer cannot be put into the response box. This is a serious issue since the only way to obtain support is to separately place a phone call to TurboTax.

[Chair123]

I purchased a Turbo Tax package at Costco. I can't find where to enter the code that came with the package 

The code is :

xxxx xxxx xxxx xxxx

[TurboTaxSusan]

@Chair123 

If you have bought TurboTax Online, please go to turbotax.ca/activate to use your code before you start your returns. You can see this TurboTax FAQ for step-by-step instructions: In TurboTax Online, how do I use a prepayment code? Please note that you can only use the code once in one account. Using the code again will give an error message.

If you have bought TurboTax CD/Download, you will be asked for the licence code when you install the software. Please see this TurboTax FAQ for more information on the licence code: Where is my TurboTax licence code? You can download the current version of TurboTax CD/download edition here:  Choose the 2022 TurboTax edition you need (for Windows). You can download older versions of TurboTax CD/download edition here: Where can I download the CD/download edition of TurboTax?