User did not grant authorization to sign up for annual subscription

[meihe8]

I did not grant authorization to TurboTax to sign up for TTD Standard Annual Subscription, Download. I did not sign up for a subscription before. For some reason, TurboTax signed me up without any consent in January 2020 and charged my credit card automatically. TurboTax emailed me the installation key. I didn't use it. How do I cancel and get a full refund back? Thank you!

[TurboTaxSusan]

Please use the form on this FAQ to request a refund: https://turbotax.community.intuit.ca/community/after-you-file-questions/help/how-do-i-get-a-refund-f...

To make sure that you are not charged again in the future, please contact us by social media or by phone for further assistance.

We are on Facebook at: https://www.facebook.com/messages/t/TurboTaxCanada

We are on Twitter at: https://twitter.com/messages/19496097-385034351

You can get the right number to contact our phone support team using the form on this page: https://support.turbotax.intuit.ca/contact/

[meihe8]

When I tried to submit a refund, I did not see the bill number or order number. I got an email from Intuit for the charge on my credit card. There wasn't a bill number or order number. Where do I locate it?

[TurboTaxKim]

Hi meihe8, below is the link to an updated form to request a refund. This updated form should not require the information which you are unable to locate. 

How do I get a refund for a TurboTax product?

If you are still having issues with this, you can contact our Support Team and speak directly with an agent.

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