Hi,   If you used Full Service, the return is filed by the expert.   If you used Assist &Review, you file it. If everything went well in the review call with the expert and the return is complete, the expert will usually stay with you until you complete the NETFILE process. But you are still the one who actually file it.   Thank you! ... View more

Hi,   Here is the answer to your request:   https://turbotax.community.intuit.ca/community/navigating-turbotax/help/i-m-using-turbotax-live-assist-review-how-do-i-talk-to-a-tax-expert/00/873764   Thank you! ... View more

Hi,   Here is the page where you can reach our support team:   https://support.turbotax.intuit.ca/contact/   Thank you! ... View more

Bonjour,   Voici la procédure à suivre, dépendamment de comment vous avez produit votre déclaration de revenus de 2017:   https://turboimpot.community.intuit.ca/community/utiliser-turboimpot/soutien/comment-visualiser-une-d%C3%A9claration-d-une-ann%C3%A9e-ant%C3%A9rieure/00/875061   Merci! ... View more

Hi,   Here is an article that will help you with your request:   https://turbotax.community.intuit.ca/community/product-information/help/where-is-my-turbotax-installation-key/00/873426   Thank you! ... View more

Hi,   The free product for the download product is not available for 2019.But you can use the free online product:   https://turbotax.intuit.ca/personal-tax-software/free-online.jsp   Thank you! ... View more

You are being charged because you added it to your return. Once you have upgraded or added features to your TurboTax return, there is no way to downgrade or remove the extra features, even if you didn’t use them. You would need to create a new return to go back to the original product.   To start a new return, select “Start a New Return” from under “My Returns”. Once you have started your new return, you can select “View All Tax Returns” from under “My Returns”, and delete the unwanted return by clicking the small Trash Can next to it.   If you have TurboTax Live Assist & Review, here is how to talk to a Tax Expert: https://turbotax.community.intuit.ca/community/navigating-turbotax/help/i-m-using-turbotax-live-assi... ... View more

Hi,   Here you can access to the steps required to reach an expert:   https://turbotax.community.intuit.ca/community/navigating-turbotax/help/i-m-using-turbotax-live-assi...   Thank you! ... View more

Hi,   Here you can ask for a refund:   https://turbotax.community.intuit.ca/community/after-you-file-questions/help/how-do-i-get-a-refund-for-a-turbotax-product/00/873559   Thank you! ... View more