First, please make sure that you have purchased the right product. The codes for TurboTax Online will not work with TurboTax Desktop & vice-versa.

Second, if you bought TurboTax at a retailer (Costco, Walmart, Staples, etc.), please make sure that you are using the code that came in the package. It may be on a slip of paper or on a scratch-off card. It is not on the outside of the box or on your receipt.

If you have bought TurboTax Online, please go to turbotax.ca/activate to use your code before you start your returns. You can see this TurboTax FAQ for step-by-step instructions: In TurboTax Online, how do I use a prepayment code?

If you have bought TurboTax Desktop, you will be asked for the licence code when you install the software. Please see this TurboTax FAQ for more information on the licence code: Where is my TurboTax licence code? You can download the current version of TurboTax Desktop edition here:  Choose the 2021 TurboTax edition you need (for Windows). You can download older versions of TurboTax Desktop edition here: Where can I download the CD/download edition of TurboTax?

If you are still not able to resolve your code issue, please contact our phone support team. You can use the form on this page to get the right phone number to call: TurboTax Contact Us

Thank you for choosing TurboTax.

I am trying to activate Premier Online Edition. When the code is entered it comes up "Something's not right"

Please make sure to enter the dashes and correct numbers. Please see the answer above and verify that you are in fact using an activation meant for an Online software and didn't mistakenly bought desktop software as the activation codes are not the same. If you do have Online please go to https://shop.app.intuit.ca/activate?rootProfile=ca&locale=en-ca to activate.

Please see this helpful TurboTax link  In TurboTax Online, how do I use a prepayment code?

Thank you for choosing TurboTax.

I purchased my download from Costco and the activation code will no

@bodonaughy-telus First, please make sure that you have purchased the right product. The codes for TurboTax Online will not work with TurboTax Desktop & vice-versa.

If you have bought TurboTax Desktop, you will be asked for the licence code when you install the software. Please see this TurboTax FAQ for more information on the licence code: Where is my TurboTax licence code? You can download the current version of TurboTax Desktop edition here: TurboTax Desktop.

same problem and no help. Phoned and all I get is what is here online.

@sangirl888 First, please make sure that you have purchased the right product. The codes for TurboTax Online will not work with TurboTax Desktop & vice versa.

If you have bought TurboTax Desktop, you will be asked for the licence code when you install the software. Please see this TurboTax FAQ for more information on the licence code: Where is my TurboTax licence code? You can download the current version of TurboTax Desktop edition here: TurboTax Desktop.

If you have purchased the online edition: To activate your TurboTax Online version, please visit this link. Select that "I have an account," log into your account, and proceed to the second step by adding your 16-digit activation code to review and activate the TurboTax Online product. 

Thank you for choosing TurboTax.