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@CindyBoyd If you are using TurboTax Desktop, please update your software (Help>Update). If the update doesn't work, please try uninstalling & reinstalling the program using the download from our website. It will not delete any of your saved returns.    If you are still not able to resolve this issue, please contact our phone support team for more assistance.    We're available Monday through Friday, 9 AM to 6 PM ET for English and French support.  

If you are preparing your returns together and are using TurboTax Online 2024, you can switch between spouses by clicking on the names at the top of the page.   Then you can click on the “Income” card or search for what you need to enter for your husband.  

If you got a notice telling you that you have to pay those amount back, it should say why. You can also review the GST/HST credit eligibility here:: https://www.canada.ca/en/revenue-agency/services/child-family-benefits/gsthstc-eligibility.html The eligibility for the BC PST credit is here: https://www2.gov.bc.ca/gov/content/taxes/income-taxes/personal/credits/sales-tax   You can also contact the Canada Revenue Agency (CRA) directly & discuss it with them.    If you are in Canada or the United States, you can call the CRA at 1-800-959-8281. If you are elsewhere, you can call 613-940-8495. This page has more ways to contact the CRA: Contact the Canada Revenue Agency    

Do you have more than one account? If so, the returns might be there. Or maybe your 2023 returns were done on a spouse/partner's account?   If you log in directly to 2023, are your returns there? You can login to TurboTax Canada Online 2023 here: https://ww1.2023.ca.turbotaxonline.intuit.com/  

While it can be frustrating, it’s common for the Canada Revenue Agency (CRA) to make a tax return assessment that is different from yours.     The reasons for these discrepancies may vary, and can range from very simple (typo or data entry error, forgotten slip, receipt, amount, etc) to complex (carry-forward amounts not included, accounting errors, etc).    In most cases, the CRA will explain how they calculated your tax refund or balance owing, and you can find this information on your Notice of Assessment (NOA), under the heading Explanation of changes and other important information. Compare the line numbers on your NOA and their corresponding values with those entered into TurboTax.  

We no longer have TurboTax Online for 2021. If you purchased it from our website, then it's the Desktop version (for Windows), which you can download here: Where can I download the Desktop edition of TurboTax?   TurboTax Online 2022 is still available, but we don't sell prepayment codes for it on our website - you pay before you file. So, if you bought a code directly from us, then it's for TurboTax Desktop.    

Right, but I think it autopopulated my T4A slips - I then had to delete them from self-employment cause it got all mucked up with the previous double addition. I now have those self-employment amounts in the first category of "Self-Employment" pictured below, as well as being included in the "Income" category also pictured. In Self-Employment once of the amounts has been reduced by my deductions, but in Income it is still listed in full, which makes me think it's a double accounting. Would that be true?   Thanks for all your help so far   -Mack