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@MabelLeaf To get a refund for a TurboTax Full Service product, you would need to open your Full Service return. There you can contact a Full Service agent by clicking on “Documents” on the top left of the page, then “I have questions or need help with docs”.   Thank you for choosing TurboTax.

@CLHOGGE Depending on the software you are using, the instruction are different. We recommend you to review the entries of your dependent(s) and the expenses and we invite you to visit this link: How do I enter child care expenses in TurboTax?   We also suggest you verify this info:   1. Age and dependency of the child To be eligible, the child must meet any of these 2 conditions: the child is under 16 years old, has a physical or mental impairment.   2. Relationship and income.  You can claim the expense for your child or your spouse/common-law partner's child. Alternatively, you can claim the expenses if the child was dependent on you or your partner and had a net annual income of $15,000 or less.   3. Reason for child care.  You paid someone to look after the child so that you or your partner could: earn income from a job, operate a business alone or as an active partner conduct grant-funded research or similar work, attend a full-time or part-time educational program.   4. Residency and location of child care.  Typically, you're only eligible if the child-care services were provided in Canada by a Canadian resident while the child lived with you.   Thank you for choosing TurboTax.

When you are filling out your T3 slip, you’ll see the question “Amount of communal income reported in box 26” or “Is box 26 Communal income?” depending on what version of TurboTax you are using.  

When you go to the Filing section there is a separate NETFILE button for each spouse, so you can only send one spouse's return if needed. Please see these TurboTax Canada FAQs for instructions on how to NETFILE a return: TurboTax Online  TurboTax Desktop  

During tax season (from CRA NETFILE opening (mid-February) to the regular filing deadline (April 30),  our phone support team is available 7 days a week during these hours: 9 AM to midnight ET for English support 9 AM to 9 PM ET for French support During the rest of the year (May 1 to mid-February), we're available Monday through Friday, 9 AM to 6 PM ET for English and French support.      

No, you can't enter amounts from the T5007 Statement of Benefits into a T4 Statement of Remuneration Paid slip.    To enter your T5007 in TurboTax Online, search for “T5007” on the Tax Home page (2024 tax return on the left), and select “T5007 Statement of Benefits”.   To enter your T5007 in TurboTax Desktop in EasyStep Mode, select Income & Expenses, then T-Slips from the left side menu. Check off the T5007 and then click the Continue button until you get to the T5007 page.   If you are using TurboTax Desktop in Forms Mode, you can search for “T5007” by clicking on the Forms icon in the blue icon bar.  

Order No:  [Removed]   Look forward to receiving the refund given I was unable to use any of your services and cannot contact you by phone because I'm not in the US or Canada.  And you have no email address - so I guess this message board is the only way of contacting you - which is a strange way to do business....

TurboTax Business Incorporated requires Windows 10 or 11. You can see the system requirements on our website: https://turbotax.intuit.ca/tax/software/download We currently don't have a T2 product for the Mac.     If you need assistance with TurboTax Business Incorporated or preparing your incorporated business tax return (T2), you can contact the dedicated support team using the chat here: https://public-consumer-chat.app.intuit.com/app/ccs/consumer?experienceId=ttbInc. Agents are available from 9:00 am to 6:00 pm EST, Monday to Friday.   You can also visit the Intuit Profile support site. TurboTax Business Incorporated is based off of Profile software.      

If you need assistance with TurboTax Business Incorporated or preparing your incorporated business tax return (T2), you can contact the dedicated support team using the chat here: https://public-consumer-chat.app.intuit.com/app/ccs/consumer?experienceId=ttbInc. Agents are available from 9:00 am to 6:00 pm EST, Monday to Friday.   You can also still buy TurboTax Business Incorporated on our website: Current version: https://turbotax.intuit.ca/tax/software/desktop/business TurboTax Business | Assisted: https://turbotax.intuit.ca/tax/software/business Previous Years: https://turbotax.intuit.ca/tax/software/prior-year-taxes