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My apologies. I have found the incorrect email address on the INFOWS form. This email address is invisible on the main Revenue Canada forms. All of the "Taxpayer Personal Information" from this form (besides the email address) gets pasted into the new T1 form where it is visible to me but the email address remains hidden so I wouldn't know that is being carried along from year to year. Don't you think it should be exposed when I'm being asked if I want to carry forward information? If it was, I could've seen it and been able to correct it.

Again, I am positive my software is up-to-date. And my issue is not from this year's return. It is from every year's return. I get all the emails from Revenue Canada to my correct address. The email I get that is to an incorrect address is from Turbo Tax congratulating me on having my netfile accepted by Revenue Canada. I have purchased my software directly from Turbo Tax with this new email address for the past four years and the new address is the only one I can find on the Turbo Tax web site. Yet they continue to send the congratulations email to my old address. Are you saying that Turbo Tax is actually looking on my form for my email address when they already have it directly from my purchase? I hope Turbo Tax is not actually looking at my confidential information!

Again, there have been multiple updates to the software since March to fix a host of issues. If you are still having this problem, and you've double checked that the email is correct in all the places where an email is entered, then phone support can assist you further. They can look at your return with you to see what's going on.   

Did you have Audit Defence? If so you when you purchased Audit Defence, instructions were sent to you by email. To find the email, try typing these keywords in the search field in your inbox: Audit Defence Membership certificate Audit Defence membership certificate TurboTax   If you used TurboTax Online to file your taxes, you can reach an Audit Defence tax expert by logging into TurboTax Online. Then, click Audit Defence next to the return you need assistance with.  

If you used TurboTax Online in 2014, TRA (Tax return access) services were not introduced until 2017, and the 2014 service is no longer available.   If you used TurboTax Desktop, your tax returns are only stored on your computer, so we would not have copies of your returns on our servers.    You can get copies of your past years tax returns (going back 11 years) by logging into your CRA My Account. If you're not able to use My Account, you can contact the CRA directly to get a copy of your 2014 return. If you are in Canada or the United States, you can call the CRA at 1-800-959-8281. If you are elsewhere, you can call 613-940-8495. This page has more ways to contact the CRA: Contact the Canada Revenue Agency  

Yes, you need to claim tuition on your own return first before transferring to a parent. Please see the following TurboTax Canada FAQs for more info on transferring tuition: How do I claim my tuition fees in TurboTax? How do I transfer my unused tuition credits to someone else? How do I enter tuition transferred from my spouse/partner or child?