All Posts

When I start TurboTax 2024 on my new computer, it immediately brings up a screen asking for a license code, which I lost. I can't get past that screen without the code and when I log onto the website, all I get is the form for online filing, which I don't use.  What I need is the 16 character License code! If you can't get that for me, please give me the contact information for someone who can. I know it's my fault for losing the piece of paper I had with the number, but surely to god there has to be a secure way for me to get it from Intuit.

Are you considered a resident of Canada? You can't NETFILE your return if you are a non-resident of Canada. You can mail or fax your return. Please see this CRA page to get the address or fax number to send it to: Where to mail your paper T1 return  

This Canada Revenue Agency (CRA) webpage shows you the different options you have for choosing what you'll pay in tax instalments: Required tax instalments for individuals -  Options to calculate    

The "Access your filed tax returns" section only shows completed TurboTax Online returns that have been submitted through NETFILE, or where you've chosen the option to Print & Mail. TurboTax Desktop & TurboTax Business (T2) returns won't show there.   If you aren't seeing a completed return there, and have more than one account, your returns might be in another account. Or maybe your previous returns were done on a spouse/partner's account (if applicable).  

The price you pay for the TurboTax App/TurboTax Online is based on what you enter on your tax return. If you choose add-ons like Assist & Review or the Premium Pack (Audit Defence) then the price of those services will also be added onto your return.   Also, if you prepare your returns together with a spouse/partner, then both people will be using the same version of TurboTax, and so you’ll be charged the same amount for both returns.   Please see this TurboTax Canada FAQ for more information on who can use Free: Who can file for free using TurboTax?