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Navigating TurboTax
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If you’re using TurboTax Live Assist Review, you can get the phone number of one of our tax experts using a tool exclusively provided to TurboTax Live customers. How to get a phone number to reach a tax expert Sign in to your TurboTax.ca account. On ... read more
Important note: If the tax return you are looking for was filed using the CD/download edition of TurboTax, it will not appear in your TurboTax Online account. If you want to transfer information from a return in the CD/download edition to the online ... read more
Note: This content applies to TurboTax Download/CD editions only. TurboTax Support cannot unlock password-protected returns, so if you’ve forgotten your password, your return is permanently inaccessible. To remove a password: Open the password-protec... read more
To complete an account recovery request, you'll need to submit the following form along with copies of your proof of identity. Click on the link for your desired language below, then complete the information requested to begin this process: English l... read more
Before you begin If you deactivate your account, you’ll lose access to your filed returns. If you want to store copies of your filed returns before you delete your account, here’s how to save a copy of your tax return (click here: link). Instructions... read more
The quickest way to jump to different sections of your tax return is to use the tool ( if you are viewing on a smartphone or tablet). It is located at the upper-right corner of the page in TurboTax online edition. Note The Find tool is not visible on... read more
If you're being prevented from changing your marital status in TurboTax, it is likely due to how you've chosen to prepare your return. For example, if you initially chose to prepare your return together with a spouse/partner, TurboTax will not allow ... read more
If you’re using TurboTax Live Assist Review, you can get the phone number of one of our tax experts using a tool exclusively provided to TurboTax Live customers. How to get a phone number to reach a tax expert Sign in to your TurboTax.ca account. On ... read more
Important note: If the tax return you are looking for was filed using the CD/download edition of TurboTax, it will not appear in your TurboTax Online account. If you want to transfer information from a return in the CD/download edition to the online ... read more
Look in the left-hand column of the table below for the tax slip/credit/item you want to find. Copy the corresponding text from the right-hand column and paste it into the Find window in the upper-right area of TurboTax. In TurboTax, select the item ... read more