2023 standard edition opens a blank screen

[danfcook]

I did this and it fixed it for me. Thank you very much.

[hladha01]

I am getting a blank screen when loading Turbo Tax 2023 Premier

[TurboTaxGinette]

We are working on resolving this issue. Please help us by letting us know the information below:

1. Did you try the suggestions above to fix the issue?
2. Which version of Windows are you using?
3. Which browser are you using?

Thank you for your help by supplying us the information above.

Thank you for your patience.

[Ray533]

Hi Ginette,

As I mentioned earlier, I have tried all the following options.

a) 

1. Change the DPI setting, run as admin

2. Change my monitor from 27" to 23"

3. Disable the IPv6

4. Disable my anti-virus (Norton) 

5. Call TurboTax support, the agent could not fix the issue either.

b)My PC system is Windows 11, the system is up to date. 

c) It is TurboTax 2023 Premier, I downloaded from your website.  

d) I don't think the browser is a matter as I use TurboTax download version. Anyway I have Chrome and MS Edge in my PC.

[TurboTaxGinette]

@Ray533 Thank you for your help. 

Your patience and help is appreciated.

[Ray533]

To me, it should be treated as P1 production issue. How does it get passed by QA? 

[iamjsr]

Hi all!  I have read this thread and still can't get mine to work - still a blank screen with no way of using tab/seeing anything, etc.  I am not very IT savvy so that doesn't help.  I have turned off/on so many settings now I am lost!  I am a long term buyer of TurboTax and not once has it taken me hours to install and get it up and running.  This is very disappointing to say the least.  I am running Windows 11 Home.  Can anyone help me?

[iamjsr]

I called in to get technical support.  Useless.  Not sure what to do now.  :(

[hladha01]

My did work. It has been a frustrating journey and I can empathize. I am glad you got someone ( a real person); please share the number or your secret. Calling in and trying to get someone was trying to break through into mum cookie jar. It's not easy and frustrating. I place a credit card hold on the transaction - I then had to take it off. Lost time that I will not get back!!!!

I have Windows 11

Highlight the desktop Icon.

Right mouse click

Drop down to Properties

Compatibility Setting

    Compatibility Mode = unchecked

    8-bit(256) color

     Run this program as an Administrator

DPI Setting

   Use this program to fix...... checked

Virsus = turned off

I feel your pain. I hope this works.    

[TurboTaxGinette]

@Ray533 Thank you for your feedback, we do appreciate your opinion. Our team is hard at work on this and should have a resolution soon.

@iamjsr We are aware of this issue and our team is hard at work on this and should have a resolution soon. You may want to try what hladha01 above says worked for the issue.

@hladha01 Thank you so much for your help and update.

Thank you all for your patience.