Activation Code Not Working

[TurboTaxGinette]

Did you buy your software from a retail store? Which error code did you receive when you tried to activate at turbotax.ca/activate?

Thank you for choosing TurboTax.

[kgrolinger]

turbotax.ca/activate does not work as it is stuck on 'I have an account'. It does not move to the next step even after logging in.

[TurboTaxGinette]

Please clear your cache/cookies then restart your computer. You can also try a different browser.

Thank you for choosing TurboTax.

[kgrolinger]

I have tried repeatedly to clear cash and tried both Chrome and Microsoft Edge.

[TurboTaxGinette]

In order to help you with this situation, we believe your best option is to contact our telephone support team for further assistance, as they have the option to view your screen to help resolve the issue. To contact them, please follow this link: Contact Us. When you are asked if you wish to receive an email say NO and say "speak to a representative" and stay on the line to receive help.

​​​​​​​Thank you for choosing TurboTax.

[jerry_beary]

I purchased the Deluxe Online Edition from Costco as well and the activation code is not working. I tried logging in and going through the process of selecting the product and entering the activation code at the end as a round about way, but I get the same error message.

[TurboTaxSusan]

@jerry_beary 

Please contact our phone support team at 1-888-829-8608 as they will be better able to assist you.

[Smile56]

my activation code is not working

I need help

[Smile56]

I do not know how to go into private mode

[TurboTaxBrenda]

If you purchased TurboTax Online, please visit Turbotax.ca/activate first. If you encounter an error message, please let us know. Once you are on the activation page, login and select the version of TurboTax that you bought.

 When you reach the payment page, enter your activation code. Thank you for choosing TurboTax.

Thank you for choosing TurboTax.