Activation code

[TurboTaxAniqua]

@Tingman2 To activate TurboTax Deluxe Online (DIY), please go to turbotax.ca/activate to use your code before you start your returns. You can see this TurboTax FAQ for step-by-step instructions: In TurboTax Online, how do I use a prepayment code? 

Please note that you can only use the code once in one account. Using the code again will give an error message.

Thank you for choosing TurboTax.

[rjkOttawa]

The program I bought at Costco (Deluxe Online Edition) does not have a licence code. There is only the Activation code. Therefore, I cannot activate the program.

[TurboTaxSusan]

@rjkOttawa 

If you have bought TurboTax Online, you will get an Activation Code, not a Licence Code. Please go to turbotax.ca/activate to use your code before you start your returns. You can see this TurboTax FAQ for step-by-step instructions: In TurboTax Online, how do I use a prepayment code? 

Please note, the codes for TurboTax Online will not work with TurboTax Desktop & vice-versa.

[Dosithe23]

why isnt it accepting my code

[TurboTaxSusan]

@Dosithe23 First, please make sure that you have purchased the right product. The codes for TurboTax Online will not work with TurboTax Desktop & vice-versa.

Second, if you bought TurboTax at a retailer (Costco, Walmart, Staples, etc…), please make sure that you are using the code that came in the package. It may be on a slip of paper or on a scratch-off card. It is not on the outside of the box or on your receipt.

If you have bought TurboTax Online, please go to turbotax.ca/activate to use your code before you start your returns. You can see this TurboTax FAQ for step-by-step instructions: In TurboTax Online, how do I use a prepayment code? Please note that you can only use the code once in one account. Using the code again will give an error message.

If you have bought TurboTax Desktop, you will be asked for the licence code when you install the software. Please see this TurboTax FAQ for more information on the licence code: Where is my TurboTax licence code? You can download the current version of TurboTax Desktop edition here: Choose the current TurboTax Desktop edition you need (for Windows). You can download older versions of TurboTax Desktop edition here: Where can I download the Desktop edition of TurboTax?

If you are still not able to resolve your code issue, please contact our phone support team phone support team for more assistance.

[3062206628]

Where can I find my 16-digit activation code?

[kaurg_2004]

Your 16-digit number (called a licence code for TurboTax Desktop and an activation code for TurboTax Online), can appear in a few different places, depending on where you purchased your TurboTax software.

You can visit this TurboTax article:Where's my TurboTax licence code?

Thank you for choosing TurboTax.

[GaryLaLonde]

Deluxe Online Edition

[TurboTaxAniqua]

@GaryLaLonde Could you please provide us with more information so that we can assist you properly? Thanks.