Error - Enter an amount for CPP/QPP contributions on the T4 in corresponding boxes 16 or 17

[TurboTaxSusan · Accepted solution]

The CRA has announced systems tax calculator errors that may affect your ability to file. These errors are affecting all CRA certified tax software across Canada.

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Error codes: 2508, 2515, 45555, 45566, 90308, 95031, 95033, 95034, 95365, and 99915.

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[Yves_T]

Hello, had the same issue, working in Ontario, living in Quebec and impossible to file because of the subject error.

After a couple of hours going in circle and reading the posts, I realized that the 16A box amount of $188 is a maximum amount.  Referring to line 26 of the Form RC381- Inter-Provincial Calculation for CPP and QPP Contributions and Overpayments it does indicates $188 as the maximum. I received a T4 for my Ontario Income with a 16A Box with $188 and a Relevé 1 for my Public Service Private Insurance (Employer insurance contribution is considered income for Quebec Tax) with a Box B-2 also of $188.00.  I think it was a duplication of the same amount and TurboTax flagged it as an error with no information.  Once I removed the $188 from the B-2 box of the Relevé 1, I was able to file both Provincial and Federal.  But yes, it caused the return to be reduced by a whole $188.  So maybe I am short $188 or maybe it was an error on that Relevé 1 - but I was able to file.  Hope that helps.  Cheers ! 

[Tax_fedup]

Thank you for the insight. I came to the same conclusion i.e. if I do not include the addition contribution in box 16A then the problem seems to go away. The problem with this approach is that instead of getting a small refund I get a small amount owed. Conclusion: after more than 10 years of using TurboTax, this was my last. For the moderator: I want to be refunded $45.19 ( cost for the De Luxe package purchased at Staples)