Where do i get a prepayment or activation code so i can finish filing my income tax

[TurboTaxKim]

For which TurboTax product do you need a code for? Are you trying to pay for an Online return, or needing a code for a downloaded version?

[jennasgramma]

It's for the single product.  I think it's $11 each for my spouse and myself.  I was able to submit my spouse, but I can't submit my own.

[TurboTaxKim]

As I'm unsure of how many codes you have already purchased, I'm going to suggest you contact our Customer Support team and let them assist you with this. Here's a little more information on PrePayment/Activation codes and how to reach support: https://turbotax.community.intuit.ca/replies/3236441

[starla_g]

online

[penny stubbins]

download version from cd

[JudithLKirkpatrick]

I purchased a primary return - standard and was not provided with an activation code

[TurboTaxGinette]

With TurboTax CD/Download you need an installation key code. 

With TurboTax Online you need either a prepayment code or a coupon code unless you are using the Free product.

For more information please review this link:

In the online edition of TurboTax, how do I use a prepayment code?

[LETSWIN8]

Its for a online 19.99. Im trying to pay so i can finish and submit

[TurboTaxSusan]

If you are using TurboTax Online and you haven’t purchased a code, you can scroll down & click continue to pay for your return using a credit card.

If you are using TurboTax Online and you have a code purchased from a retailer like Costco, Staples, Walmart, etc.., but it’s not working, please make sure that you are using the 11-digit code from the scratch card. If you are using TurboTax CD/Download and you have a code purchased from a retailer, but it’s not working, please make sure that you are using the 21-digit code from inside the package. If you have the correct code and it’s not working, or the code is missing, please contact our social team or our phone support for further assistance.

If you are using TurboTax Online or CD/Download and you purchased a code directly from us, but never got it, please check your Spam/Junk/Deleted folder in your email. If you still can’t find the code or it’s not working, please contact our social team or our phone support for further assistance.

We are on Facebook at: https://www.facebook.com/messages/t/TurboTaxCanada

We are on Twitter at: https://twitter.com/messages/19496097-385034351

To talk to our phone support team, visit https://support.turbotax.intuit.ca/contact/ . After entering some basic info about what you need help with, the page will give you the phone number for the team best suited to help.

If you have a code that is 21 digits, then it’s a code for TurboTax CD/Download, and will not work in TurboTax Online. If you bought the wrong product and need a refund, you can request one on this page: https://turbotax.community.intuit.ca/community/after-you-file-questions/help/how-do-i-get-a-refund-f...