All Posts

@jdleaver If you are outside of Quebec, you need to click on Tax Profile on the Tax Home page (click on 2024 Tax Returns on the top left to go to the home page), then click on Your Tax Profile. There you need to check off the RL-1. Click Continue to save and then go back to 2024 Tax Returns > Income >T4. Now you'll see a Box E at the bottom of the T4 page, which is what you need to enter from your RL-1.  

@donald Frenette  In TurboTax Online, you can click on "View Detailed Tax Summary" at the top of the page and check line 31600 Disability amount (for self) to see if the disability amount has been added to your return.  

Do you have more than one account? If so, the returns might be there.    Also note that TRA (Tax return access) services were only available for paid TurboTax Online returns (including those with PLUS features added) before 2019. So, if you didn't pay for your 2017 or 2018 returns, they would not have been saved.   You can still get the information from your older tax returns via the Canada Revenue Agency (CRA) using their My Account service, which you can login to here: My Account for Individuals  

If you have bought TurboTax Online, please go to turbotax.ca/activate to use your code before you start your returns. You can see this TurboTax FAQ for step-by-step instructions: In TurboTax Online, how do I use a prepayment code? Please note that you can only use the code once in one account. Using the code again will give an error message.   If you are still not able to resolve your code issue, please contact our phone support team phone support team for more assistance.  

You can use your TurboTax Desktop code on up to 3 different computers, so you can just use your existing code, if you haven't already used it 3 times before.   TurboTax Desktop only saves your return files to your computer, not on our servers. So, you will have to copy the files from your old computer onto your new computer to be able to see them there. You can use a USB or other external drive to transfer the files.  

If you want a full copy of your Notice of Assessment or Notice of Reassessment, you would have to go through the CRA.    If you are in Canada or the United States, you can call the CRA at 1-800-959-8281. If you are elsewhere, you can call 613-940-8495. This page has more ways to contact the CRA: Contact the Canada Revenue Agency    

@Brenda Small Please clear your browser cache (or use a different browser) and try again. If you are still not able to resolve this issue, please contact our phone support team for more assistance.    

If you need to file a T2 return, then you can choose the 3rd option on this page, for TurboTax Business Incorporated: https://turbotax.intuit.ca/tax/software/desktop/business   If you need assistance with TurboTax Business Incorporated or preparing your incorporated business tax return (T2), you can contact the dedicated support team using the chat here: https://public-consumer-chat.app.intuit.com/app/ccs/consumer?experienceId=ttbInc. Agents are available from 9:00 am to 6:00 pm EST, Monday to Friday.   You can also visit the Intuit Profile support site. TurboTax Business Incorporated is based off of Profile software.      

You can prepare your personal income tax return and include your farming actives in the Self-Employment/Business section using TurboTax. But if you need to do bookkeeping for your farm, you'll need to use another program like QuickBooks.  

Unfortunately, once you have upgraded or added features to your TurboTax return, there is no way to downgrade or remove the extra features. You would need to create a new return to go back to the original product.    To start a new return, select “Start a New Return” from under “My Returns” in the bottom left corner. Once you have started your new return, you can select “View All Returns” from under “My Returns”. Then delete the unwanted return by clicking the small Trash Can next to it or “Delete” under the return’s name.  

Did you get a NETFILE confirmation code? If you don't have a confirmation code, you still need to submit your tax return using NETFILE. Not sure how? Follow these instructions for TurboTax Online or TurboTax Desktop.