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Dear Admin, after trying the helpline phone number,( which did not work), I logged in, went to online help chat and found a useful helper who, after asking me for all the same data I already input into my 2 refund cases I opened, was able to approve my refund. He said it would br another 2-3 weeks for funds to be refunded. For 2 months i had relied on your official refund system to process my refund.. and it alwsys showed “open” with no further info or questions to me . That is unacceptable, but I am glad the person on the chatline help resolved my issue. Regards. 

Line 894 is only on the T2 return for corporations. On a T1 return in TurboTax Online, you'll be asked if you want to transfer your refund to your Instalment account just before you NETFILE your return.    

Unfortunately, you need to have a Canadian phone number to get a review from a Tax Expert. If you know someone who does have a Canadian number and can transfer the call to you or do a group call, you might be able to do the review that way.      

I've resent the receipt for your tax year 2020 order. You should receive it shortly.    Unfortunately, we are no longer able to access the receipts or codes for tax year 2017. If you still have access to your old computer, you can open TurboTax Desktop 2017, and select View > Summary > Return Counter Summary, then click on details to see your code.  

If you are using TurboTax Desktop in EasyStep Mode, you should be able to select Introduction > Contact Info from the left side menu to review/change that info.   If you are using TurboTax Desktop in Forms Mode, you can click on the Forms icon in the blue Icon bar to go back to edit the return. Then you can select View > Personal info from the top grey menu to review/change that info.   You can check your previous year NOA, sign in to your CRA "My Account" or contact the CRA directly to see what they have on file for you.      If you are still not able to resolve this issue, please contact our phone support team for more assistance.    During tax season (from CRA NETFILE opening (mid-February) to the regular filing deadline (April 30), we're available 7 days a week during these hours: 9 AM to midnight ET for English support 9 AM to 9 PM ET for French support During the rest of the year (May 1 to mid-February), we're available Monday through Friday, 9 AM to 6 PM ET for English and French support.      

When you filed your return, did you get a NETFILE confirmation code? If you don't have a confirmation code, you still need to submit your tax return using NETFILE. Not sure how? Follow these instructions for TurboTax Online or TurboTax Desktop.