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You were charged twice because you purchased 2023 tax software and also the 2024 tax software and filed and also completed one for your mom.   In total there were 3 returns.    If this isn't correct, please contact our phone support team for assistance.   Thank you for choosing TurboTax.

@astinnissen Your refund request has been approved and will soon be processed. You can expect to see the refund appear on the original payment method used on the original order. Refunds are usually processed within 2-3 weeks, but processing time can vary based on your credit card company.    Thank you for choosing TurboTax.

No. The spouse that owes must pay what they owe. The spouse that is getting a refund will get their full refund regardless of whether the other spouse paid or not. They are two individual taxpayers.  

You are getting this message because you're trying to access a delete post. These deleted posts shouldn't be showing in our search results. We are still working on resolving the issue, and we'll update this thread when we have more info.   In the meantime, please don't click on search results for posts that say "Updated 4 years ago", as most of those have been deleted. You can also click on “Articles” at the top of the search results to see just FAQs that match your query.   If you have tax questions you can also find answers on the TurboTax Canada Blog: https://turbotax.intuit.ca/tips/   We also have how-tos and tax-tips on our YouTube channel: https://www.youtube.com/@TurboTaxCanada/featured   You can also ask your own question:  

@fy852  For all T3 slips in your return: - Remove the amount from Box 52, if applicable (leave it blank) - Enter the sum of Box 52 + Box 53 in Box 53 - Ensure Box 53 equals the amount in Box 21 If the error persists, try rounding the box amounts (21 and 53) to the nearest dollar and submit via NETFILE once more.    If you see one of these error codes, please visit What does my NETFILE error code mean and how do I fix it?   Error codes: 2508, 2515, 45555, 45566, 90308, 95031, 95033, 95034, 95365, and 99915.    Thank you for using TurboTax.

Did you get a NETFILE confirmation code? If you don't have a confirmation code, you still need to submit your tax return using NETFILE. Not sure how? Follow these instructions for TurboTax Online or TurboTax Desktop.  

Unfortunately, once you have upgraded or added features to your TurboTax return, there is no way to downgrade or remove the extra features. You would need to create a new return to go back to the original product.    To start a new return, select “Start a New Return” from under “My Returns” in the bottom left corner. Once you have started your new return, you can select “View All Returns” from under “My Returns”. Then delete the unwanted return by clicking the small Trash Can next to it or “Delete” under the return’s name.  

Did you get a NETFILE confirmation code? If you don't have a confirmation code, you still need to submit your tax return using NETFILE. Not sure how? Follow these instructions for TurboTax Online or TurboTax Desktop.  

Hello, I am using Turbo Tax Online. The error that I am getting is attached below.  The issue is that I don't want to transfer any of my tuition amount to my spouse.  She has no income so it won't make a difference to her return.  I can't figure out how to remove any tuition transfer so that I can file our returns without upgrading. 

I am having trouble with netfile.   I found an article with my issue, but I am unable to view the reply.  I am so mad right now. How stupid is this??  You have a problem which you shouldn't have to begin  with, and when you try to figure it out yourself you DON'T HAVE ACCESS to view the answer????????   It's ridiculous.  I just HATE INTUIT.  I have spent HOURS trying to figure out this issue and this is the result. Of course, they don't give a sh**.  They already have my money.