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@TurboTaxSusan  Honestly, what kind of answer is this?  You want us, individually, to contact your phone support? What will they, realistically, be able to do about this programming bug? I'm sorry but your punt of this issue qualifies as "seat warmer" and "shut the customer up" support. What happened to turboTax?  If your programmers can't fix this egregious bug, how can I possibly trust that it will correctly and accurately calculate my taxes? Please reconsider your answer and escalate this issue to someone who can do something about it!

@Sirsirrom    If you are using TurboTax Online 2024: Click on 2024 tax return, in the top left Select Provincial, then Provincial Tax Credits (ON) Check off "Ontario Senior Homeowners' Property Tax Grant (OSHPTG)" if you are a senior, or click Continue to go forward to the Ontario Trillium Benefit, which includes the Ontario Energy and Property Tax Credit (OEPTC).   

Hi, I 'am one of your customers. I got your 2024 TurboTax software, but I cannot find the Ontario Homeowners property tax grant, form, and also, I cannot find property taxes form for 2024.   Could you please help me.   Thank you

Probably not. As per Income Tax Folio S1-F4-C2 s.2.47, For an individual to claim the eligible dependant tax credit, a person must be wholly dependent for support on the individual. Support involves providing the basic necessities of life, such as food, shelter, and clothing. Wholly dependent for support on the individual generally means the person is financially dependent on the individual such that the individual provides almost entirely for the person’s well-being. In the case of a child, to be considered wholly dependent for support on someone, that someone must be responsible for the usual day-to-day activities of raising the child, such as ensuring the child attends school, and providing necessities such as food, shelter and clothing.   So, you would have to be able to prove that you are your brother's caregiver, not your parents, in order to be able to claim the eligible dependant tax credit.  

This TurboTax Canada FAQ tells you how to use ReFile: I've filed my tax return. Can I still make changes? You can login to TurboTax Canada Online 2023 here: https://ww1.2023.ca.turbotaxonline.intuit.com/  

I'm still seeing Turbotax request Admin privileges, which should never happen after the first installation, and I'm still waiting 34 days now for this issue to be brought "forward to our team to verify." I find the Turbotax staff postings lacking in technical background.  Uninformed speculation is not helpful.  Please share this thread with a programmer and get this Turbotax bug addressed.

If you are preparing a return with your spouse/partner, you can't only add upgrades or extra features to one return. You would have to prepare your returns separately to apply audit protection to only one return.   Unfortunately, once you have upgraded or added features to your TurboTax return, there is no way to downgrade or remove the extra features. You would need to create a new return to go back to the original product.    To start a new return, select “Start a New Return” from under “My Returns” in the bottom left corner. Once you have started your new return, you can select “View All Returns” from under “My Returns”. Then delete the unwanted return by clicking the small Trash Can next to it or “Delete” under the return’s name.  

Please make sure that your last name, first name, date of birth, and SIN (Social Insurance Number) that you entered in your return matches what Revenu Québec has on file for you. You may want to contact Revenu Québec to double check what information they have for you.  

@Ziaeiagh    If you have bought TurboTax Desktop, you can download the current version of the software here: Choose the current TurboTax Desktop edition you need (for Windows). You can download older versions of TurboTax Desktop edition here: Where can I download the Desktop edition of TurboTax?