Thank you for choosing TurboTax.
There could be a number of reasons why you may receive an error code when trying to file your return through the CRA’s NETFILE service. We’ve compiled a list of common error codes below, as well as links to specific information to try and fix the problem.
For more information please check: Error while trying to submit return through NETFILE service.
Canada Revenue Agency (CRA) has some restrictions regarding who can use the NETFILE service. You can't use NETFILE if:
- Your social insurance number or individual tax number begins with 09
- You went bankrupt during the tax year or the year before (that doesn't include a proposal for bankruptcy)
- You weren't a resident of Canada during the tax year
- Your address is outside of Canada
You can see the complete list of NETFILE restrictions on the CRA’s site.
If one of CRA’s restrictions applies to you, TurboTax will let you know when you try to file your return. In this case, print and mail your return to the CRA.
Note: If none of CRA’s restrictions applies to you and you’re being prevented from using NETFILE, it could be that the service is down or unavailable. Check NETFILE’s availability and try filing again when the service is available.
For more information please check the CRA link: Eligibility to use NETFILE
See our FAQ for submitting your tax return to CRA using NETFILE:
If you need any further clarifications, we would be glad to assist you by having you contact us by phone or via Facebook or Twitter.
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