Activation Code Not Working

[TurboImpotBrenda1]

Thank you for letting us know, much appreciated.

[srobichaud]

I purchased deluxe edition from Costco and have entered the activation code a number of times, but it's still not working.  Tried calling customer service; received automated message that link would be emailed to me, which has not happened.

How do I get the activation code to work?

[TurboTaxBrenda]

If you purchased the TurboTax Online Deluxe - If you are getting the error message- something went wrong- Please log in here- https://ww1.2023.ca.turbotaxonline.intuit.com/signin?_swlg=en

Choose the Deluxe version and when you get to the payment page you will enter your code.

Thank  you for choosing TurboTax.

[srobichaud]

Thank you. A roundabout way to get there, but it worked!

[TurboTaxGinette]

You're welcome.

Thank you for choosing TurboTax.

[RedTerrain]

Recently purchase Intuit Turbo Tax deluxe online edition at Costco.  My activation code does not work after several attempts.  

Need your assistance on how to proceed with my online purchase.

[TurboTaxBrenda]

If you purchased the TurboTax Online Deluxe - If you are getting the error message- something went wrong- Please log in here- https://ww1.2023.ca.turbotaxonline.intuit.com/signin?_swlg=en

Choose the Deluxe version and when you get to the payment page you will enter your code.

Thank  you for choosing TurboTax.

[John C Arnold]

Why is my activation code not going in?

[TurboTaxSusan]

@John C Arnold First, please make sure that you have purchased the right product. The codes for TurboTax Online will not work with TurboTax CD/Download & vice-versa.

Second, if you bought TurboTax at a retailer (Costco, Walmart, Staples, etc…), please make sure that you are using the code that came in the package. It may be on a slip of paper or on a scratch-off card. It is not on the outside of the box or on your receipt.

If you have bought TurboTax Online, please go to turbotax.ca/activate to use your code before you start your returns. You can see this TurboTax FAQ for step-by-step instructions: In TurboTax Online, how do I use a prepayment code? Please note that you can only use the code once in one account. Using the code again will give an error message.

If you have bought TurboTax CD/Download, you will be asked for the licence code when you install the software. Please see this TurboTax FAQ for more information on the licence code: Where is my TurboTax licence code? You can download the current version of TurboTax CD/download edition here:  Choose the 2023 TurboTax edition you need (for Windows). You can download older versions of TurboTax CD/download edition here: Where can I download the CD/download edition of TurboTax?

If you are still not able to resolve your code issue, please contact our phone support team at 1-888-829-8608.

[School83]

I have bought the intuit turbo tax deluxe edition for my Mac. I cannot get the activation code to work. Have tried several times. Help!