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If you received this error when you tried to submit your tax return using NETFILE, it means that the Canada Revenue Agency (CRA) couldn't recognize the city you specified in your mailing address. Tip: If your mailing address is the same as last year,... read more
If you received this error when you tried to submit your tax return using NETFILE, it means that the Canada Revenue Agency (CRA) couldn't recognize the city you specified in your mailing address. Tip: If your mailing address is the same as last year,... read more
If you are receiving this error when trying to file your return, it indicates a problem with your Canadian residency information. To address this issue in TurboTax, please refer to the following: If you became a Canadian resident during the current t... read more
To call us: Go to the Contact Us page and briefly describe your issue. Then, select Continue. On the following page, select Call. Follow the prompts to enter your information, and then select Get Phone Number. On the subsequent page, take note of the... read more
Note: This FAQ applies to the TurboTax CD/download edition. If you get a warning that you exceeded your activation limit—or receive a similar message—and think this is a mistake, contact our care team (click here: link). A TurboTax specialist will he... read more
You will receive the following error code while filing your NETFILE return if the CRA doesn't think it should include CPP contributions. This typically due to your residence or employment being located in the province of Quebec, where QPP contributio... read more
If you're using the CD/download version of TurboTax, some of your overrides may prevent you from using the NETFILE service. In order to use NETFILE, you will need to remove the overrides that are causing the issue. You can do this automatically using... read more
There may be times when you encounter an error message while filing your return using NETFILE. Often these are minor issues and can be fixed relatively quickly (things such as typos or incorrect submissions, for example). One of the most common of th... read more
You will receive the following error code when filing your NETFILE return if the CRA thinks you’ve used invalid characters in your street mailing address. This issue can typically be addressed very easily within TurboTax by using the following steps:... read more
This NETFILE error is given to notify you that you are not showing as registered with the Canada Employment Insurance Commission. In order to participate in the NETFILE program, you are required to have registered with the CEIC online, either during ... read more
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